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Veeam Software helps organizations safeguard their investment in VMware virtual infrastructure by providing innovative systems management software designed to reduce costs, increase productivity and mitigate risk. Veeam is rapidly expanding its presence around the world. The company's U.S. headquarters is in Columbus, Ohio and European headquarters in London, UK and APAC headquarters based in Sydney Australia.
Veeam Software is all about the people. The best people drive the best technologies to help IT organizations all over the world. Do you have a passion for new, cutting-edge technologies? We are always looking for talented, creative and motivated people to join our team. Take a look at the available positions below and apply today.
Customer Support Engineer - Level I
[Permalink to this page]The Customer Support Engineer – Level 1 provides complex technical, client support for Veeam’s products via the telephone and email.
Bachelor’s Degree preferred in Computer Information Systems, Computer Science, Business Administration or equivalent. A viable combination of education and experience will be considered.
•Three (3) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills.
•Two (2) or more years Windows infrastructure administration and troubleshooting experience; specifically IIS, Exchange, SQL, and Domain Controller.
•VMware or Microsoft virtualization technology experience strongly desired.
•Strong Networking background desired.
•Microsoft Operations Manager (MOM), Systems Center Operations Manager (SCOM) and HP OpenView Operations experience desired
•Excellent communications skills (verbal and written).
•Able to work independently in a fast-paced environment.
•Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
•Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks and applications in relation to Veeam software product problems/questions.
•Maintain strong customer rapport and excellent, timely communication.
•Communicate effectively with Sales Representatives.
•Contribute to documentation to build Veeam’s knowledge base.
•Manage and reduce ambiguity.
•Operate in an environment with frequent changes, as well as stressful situations.
•Performs other duties as assigned.
This position reports to the Manager of Customer Technical Support.
How to apply
Please send your resume to the email address below job@veeam.com
