About Veeam Software

Careers

Veeam® is Modern Data Protection™. We believe today’s IT requirements have changed and that “3C” legacy backup problems—high costs, increased complexity and missing capabilities—are no longer acceptable for any organization. Veeam provides powerful, easy-to-use and affordable solutions that are Built for Virtualization™ and the Cloud—a perfect fit for the modern data center.
Founded in 2006, Veeam is privately owned and has been profitable since 2009. Veeam currently has over 23,000 ProPartners and 91,500 customers worldwide. Veeam’s global headquarters are located in Baar, Switzerland and the company has offices throughout the world.

Veeam is rapidly expanding its presence and its partner network around the world and will continue to offer innovative and practical solutions to help IT professionals better protect and manage their VMware vSphere and Microsoft Hyper-V virtual infrastructures.

Veeam Software is all about the people. The best people drive the best technologies to help IT organizations all over the world. Do you have a passion for new, cutting-edge technologies? We are always looking for talented, creative and motivated people to join our team. Take a look at the available positions below and apply today.


Tier 2 Technical Support Engineer – Level 1

[Permalink to this page]


JOB SUMMARY:
The Tier 2 Technical Support Engineer – Level 1 provides complex technical, client support for Veeam’s products via the telephone and email.


EXPERIENCE:
•Bachelor’s Degree preferred in Computer Information Systems, Computer Science, Business Administration or equivalent. A viable combination of education and experience will be considered.
•Three (3) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills.
•Two (2) or more years Windows infrastructure administration and troubleshooting experience; specifically IIS, Exchange, SQL, and Domain Controller.
•VMware or Microsoft virtualization technology experience strongly desired.
•Strong Networking background desired.
•Microsoft Operations Manager (MOM), Systems Center Operations Manager (SCOM) and HP OpenView Operations experience desired
•Excellent communications skills (verbal and written).
•Able to work independently in a fast-paced environment.


DUTIES AND RESPONSIBILITIES:
•Provide in depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
•Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks and applications in relation to Veeam software product problems/questions.
•Maintain strong customer rapport and excellent, timely communication.
•Communicate effectively with Sales Representatives.
•Contribute to documentation to build Veeam’s knowledge base.
•Manage and reduce ambiguity.
•Operate in an environment with frequent changes, as well as stressful situations.
•Performs other duties as assigned.

 

REPORTING RELATIONSHIP AND ACCOUNTABILITY:
This position reports to the Tier 2, Technical Team Lead.
 

How to apply

Please send your resume to the email address below AMERjobs@veeam.com