#1 Global Leader in Data Protection & Ransomware Recovery

Locations to Check for Incorrect Username/Password Issues

KB ID: 1900
Product: Veeam Backup & Replication
Version: All
Published: 2014-06-27
Last Modified: 2023-08-17
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Jobs fail with an error message indicating an incorrect user name or password.

An account associated with Veeam is being locked out in Active Directory.

Solution

Below are the locations where accounts are configured within Veeam Backup & Replication and Backup Enterprise Manager.

Credentials Manager for Veeam Backup & Replication 

All accounts used by Veeam Backup & Replication are centrally managed from the Credentials Manager. If an account's password has been changed, open the Credentials Manager and updates the entry for that account.

In some environments, multiple entries may exist in the Credentials Manager for the same account. To help with cleaning up the credentials manager, please review: https://vee.am/kb3224

Backup Enterprise Manager configuration

Backup Enterprise Manager does not have a credentials manager. As such, it requires that accounts be manually specified. Below is a list of all places where an account may be specified.

vSphere Web Client Plug-In

When Configuring Plug-in Settings there is an option to use Password based authentication, which allows a specific account to be assigned to communicate with the Veeam Backup Enterprise Manager REST API service.
If this option is not selected, connection to Enterprise Manager will be performed using the account being used to connect to the vSphere Client.

To open the Veeam plug-in for vSphere Web Client

  1. Launch the vSphere Web Client and select Veeam Backup & Replication from the menu.
  2. Click on the Settings tab

Veeam Backup & Replication and Backup Enterprise Manager services

The default deployment option for Veeam Backup & Replication includes a local SQL Server instance for storing the configuration database. Because the included SQL instance is local, all Veeam services can run as Local System(Img #1). However, if during the installation, or at any point after, a SQL Instance on another server was selected, there will be Veeam services that are set to a specific user account to allow access to the database(Img. #2) on the remote server.

Open the Services list (services.msc) on each of the Windows servers used by Veeam, and check if any of the services are listed with a user whose password changed under Log On As.

services
Service list from a server with Veeam Backup & Replication and Backup Enterprise Manager installed with the default local SQL Instance.
remote sql
Service list from a server with Veeam Backup & Replication and Backup Enterprise Manager installed with a remote SQL Instance.
If the existing configuration has all services running as Local System, it is unnecessary to deviate from that configuration by assigning a specific user. The second screenshot of services shown demonstrates only what is expected when the configuration database is located on a remote SQL Server.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.