#1 Global Leader in Data Protection & Ransomware Recovery

Guest Files Restore Missing Drive Using Storage Spaces

KB ID: 1989
Product: Veeam Backup & Replication | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11 | 12 | 12.1
Published: 2015-01-14
Last Modified: 2023-10-10
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When performing a Guest files restore (File Level Restore/FLR) of a server using Storage Spaces, drives are not listed in the Backup Browser.
 
The properties of these disks will appear as Microsoft Storage Space Device.

User-added image
 

Cause

Storage Spaces volumes are not supported for file level recovery.

Solution

As a restore workaround, use an Instant VM Recovery to recover guest files from such VMs. See: KB1459: How to Restore Individual Files When FLR Fails.
 
As a long-term solution to allow the FLR to work as expected, consider moving the data off the storage spaces drive to a regular single virtual disk backed drive.

More Information

As an alternate backup method that allows for the restoration of individual files from a Storage Spaces drive, use Veeam Agent for Microsoft Windows to back up the VM from within the guest OS. 

Note: When a machine using storage spaces is backed up using Veeam Agent for Microsoft Windows, the backup operation reads the content of the Storage Spaces disk and stores it in the backup file as if it were a single disk. This is because Storage Spaces presents the disk to the OS as a single virtual disk. Therefore, a new single disk is restored during an export or Instant Recovery operation, not the individual disks that constitute the original Storage Spaces volume.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.