Customer satisfaction

Support & Feedback

Veeam Support Programs

We offer two paid support programs (Standard and Premium) that include support services as well as upgrades and updates to our products.

Standard Support

Veeam’s Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.

Premium Support

Veeam’s Premium Support program provides 24/7 software support services and fastest response times for critical issues.

Read Veeam support policy
Support/Maintenance Renewal



Veeam Knowledge Base

Phone Support


United StatesTOLL-FREE +1 (800) 774 51 24
United States+1 (614) 339 82 52
Canada+1 (647) 694 09 22
UK+44 (845) 508 70 05
Russia+7 (499) 703 12 82
  
Netherlands+31 (858) 88 06 55
Norway+47 (85) 40 43 85
Denmark+45 (78) 77 54 76
Belgium+32 (78) 48 02 54
Sweden+46 (10) 199 25 77
  
Germany+49 (892) 109 49 62
France+33 (1) 70 61 83 74
Spain+34 (91) 182 97 60
Italy+39 (042) 604 75 05
Israel+972 (3) 912 19 25
New Zealand+64 (9) 974 95 94
Australia+61 (2) 6108 4305
India+91 22 6121 49 89
Hong Kong+852 5808 28 70
Singapore+65 3158 22 39
  
Mexico+52 (554) 741 14 93
Argentina+54 (115) 984 20 88
Chile+56 (22) 570 86 84
Colombia+57 (1) 381 90 78
Brazil+55 (11) 3958 73 70
  
South Africa+27 (10) 500 79 63

Sign in to Customer Support Portal

Please sign in to our Customer Support Portal to:

  • Create a new support case.
  • Manage your existing support cases.
  • Request "one click update".
  • Attach logs to existing cases.
  • Obtain product downloads and patches.
  • Manage your license.

Customers Feedback

Lovely to have the phone picked up by someone who could actually answer the questions themselves. While she wanted to get the logs right away, I insisted in telling her the nature of the issue, and she was able right away to indentify the problem and solution which we later confirmed via logs which pointed out an additional hidden issue as well. In short her support was excellent. Thank you.