We offer two paid support programs (Standard and Premium) that include support services as well as upgrades and updates to our products.
Veeam’s Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.
Veeam’s Premium Support program provides 24/7 software support services and fastest response times for critical issues.
Please sign in to our Customer Support Portal to:
- Create a new support case
- Manage your existing support cases
- Request "one click update"
- Attach logs to existing cases
- Obtain product downloads and patches
- Manage your license
The answer is simple — always brilliant service and a great product too. Fantastic proposition for the SME especially.