Customer satisfaction

Support & Feedback

Veeam Support Programs

We offer two paid support programs (Standard and Premium) that include support services as well as upgrades and updates to our products.

Standard Support

Veeam’s Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.

Premium Support

Veeam’s Premium Support program provides 24/7 software support services and fastest response times for critical issues.

Read Veeam support policy
Support/Maintenance Renewal



Veeam Knowledge Base

Phone Support

North America

Canada
US Toll-Free
US Toll-Free
United States

+1 (647) 694 09 22
+1 (800) 774 51 24
+1 (800) 913 19 40
+1 (614) 339 82 52

Europe

Belgium
Denmark
France
Germany
Israel
Italy
Netherlands
Norway
Russia
Spain
Sweden
UK

+32 (78) 48 02 54
+45 (78) 77 54 76
+33 (1) 70 61 83 74
+49 (892) 109 49 62
+972 (3) 912 19 25
+39 (042) 604 75 05
+31 (858) 88 06 55
+47 (85) 40 43 85
+7 (499) 703 12 82
+34 (91) 182 97 60
+46 (10) 199 25 77
+44 (845) 508 70 05

Latin America

Argentina
Brazil
Chile
Colombia
Mexico

+54 (115) 984 20 88
+55 (11) 3958 73 70
+56 (22) 570 86 84
+57 (1) 381 90 78
+52 (554) 741 14 93

Middle East/Africa

Saudi Arabia
South Africa

800 814 66 59
+27 (10) 500 79 63

Asia Pacific

Australia
Hong Kong
India
New Zealand
Singapore

+61 (2) 6108 4305
+852 5808 28 70
000 800 100 87 69
+64 (9) 974 95 94
+65 3158 22 39

Sign in to Customer Support Portal

Please sign in to our Customer Support Portal to:

  • Create a new support case.
  • Manage your existing support cases.
  • Request "one click update".
  • Attach logs to existing cases.
  • Obtain product downloads and patches.
  • Manage your license.

Customers Feedback

Mike Yadon from veeam software support wsa very helpful in dealing with my issue. Thanks!