Simplified backup & recovery for MSPs with Veeam Endpoint Backup for LabTech

* Disclaimer: many of the screenshots are not final yet and are subject to change before GA

Not long ago we launched Veeam Endpoint Backup FREE to the market. The response so far has been massive and has exceeded our most optimistic expectations. Downloads are going strong (over 35.000 now) and the amount of feedback we are receiving is and remains incredible. We also still keep receiving feature requests and while I can’t promise you anything, we do consider all the feedback, feature requests, stories and more we are receiving on our forums very carefully. Keep them coming and thank you for all of them!

As a result of that feedback and requests, one of the most requested features is centralized management. Today, I am very pleased to introduce to you Veeam Endpoint Backup for LabTech, which will be released in a couple of months.

Veeam Endpoint Backup for LabTech (comprised of both Veeam Endpoint Backup and the Veeam Endpoint Backup Plug-in for LabTech) is a solution specifically designed for service providers using the very well-known LabTech remote monitoring and management (RMM) platform.

Through the LabTech Control Center console, service providers will have the ability to back up, recover and manage customers’ endpoint devices (and even some of those last remaining physical servers) from a single pane of glass.

Veeam Endpoint Backup for Labtech - Control panel

The solution

For the customer, the functionality remains the same as it is today with Veeam Endpoint Backup FREE, but this new solution adds remote management and monitoring capabilities for service providers as well. Customers will still have all the power, features and recovery possibilities that exist today, but the difference comes in the way the solution is managed. Veeam Endpoint Backup for LabTech brings remote deployment, remote configuration of backup jobs, monitoring and centralized management into the service provider’s hands. Let’s take a closer look now.

System dashboard

A purpose-built system dashboard specifically for the Veeam Endpoint Backup for LabTech gives you detailed information about licensing and managed clients—per client and location.

Labtech Endpoint system dashboard

Remote deployment

LabTech makes deployment of Veeam Endpoint Backup a breeze. Service providers will be able to silently deploy Veeam Endpoint Backup to each client’s endpoint that has a LabTech agent installed.

Remote deployment of Veeam Endpoint for Labtech

Of course, if the client already has Veeam Endpoint Backup installed, you can use our default search query to discover those machines, and add them as a managed node in the LabTech console.

Configuration and monitoring

After a computer has Veeam Endpoint Backup installed, you will be able to configure the backup remotely through the LabTech Computer Management screen. There’s no need to log in remotely —everything can be done through a custom-tailored and easy-to-use wizard straight from the Veeam Endpoint Backup jobs tab in the Computer Management screen. This can be done for an individual computer, or for multiple/all computers in a location.

Configuring Veeam Endpoint Backup for Labtech

From that same tab, you are also able to start and stop a backup job and download the logs for troubleshooting purposes when necessary.

The Veeam Endpoint Backup jobs tab also gives all the information about the backup jobs running on that computer. The number of restore points, backup size, average duration and more are visible in a single glance from this tab. By clicking on the number of restore points link, you will dive deeper into the information and receive information such as date, duration, size per restore point, destination and the status of the job.

Per location, you will also receive an additional tab that gives you an overview of the latest backup jobs and trends including RPO statistics, or the list of endpoints experiencing backup issues most commonly.

Veeam Endpoint Backup for Labtech Overview

Dataviews will give you more information on the endpoint alerts and the monitors that watch the Veeam Endpoint Backup service.

Veeam Endpoint dataviews


Veeam Endpoint Backup for LabTech will also provide advanced reporting. These reports can be filtered on different criteria such as location, computer type, computer, group and client.

The service provider will be able to review reports on the backup job status of a single or multiple clients to easily see which endpoints are protected. Licensing reports are available also.

Veeam Endpoint Backup reports

Unique bare-metal recovery

One of the most difficult and costly tasks for a service provider around endpoints is bare-metal recovery. As of today, the only way to achieve this is to come to the client’s site, and run through the entire process on the actual endpoint. Veeam Endpoint Backup for LabTech offers the ability to provide remote bare-metal recovery, which eliminates the need for an on-site visit. This results in less time loss for the service provider and faster recovery for the customer. This unique capability only comes with Veeam Endpoint Backup for LabTech.

The only thing the customer’s staff needs to do is insert the Veeam bootable recovery media (such as a USB stick), and boot up the endpoint from it. Once the connection has been established, the service provider will be able to run the entire process remotely, with no further actions needed from the client. This powerful and unique capability will dramatically reduce your costs of doing business as a service provider, allowing to offer more competitive service pricing to your clients.


Veeam Endpoint Backup for LabTech provides centralized management for Veeam Endpoint Backup through the LabTech Control Center console, enabling service providers to deploy, monitor and manage customers’ endpoints remotely. With rich reporting capabilities and the remote bare-metal recovery option, service providers will be able to bring more value and faster recovery times to the table for their clients.

Combined with Veeam Backup & Replication™ and the Veeam Backup & Replication Plug-in for LabTech, service providers will now have the ability to use the most known and established solution to protect their customers’ virtual servers, endpoints, and even those last few remaining physical servers, offering the complete protection and availability.

For more information, watch the whiteboard session the 4th of June about this solution:

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