Mirazon

First Solution Provider Evolves, Enters the Cloud Services Market with Veeam

It’s critical to our success to be able to tell our customers that at a moment’s notice we’ll be there to get them up and running quickly. That’s what Veeam does for us. Veeam is the Swiss Army Knife of availability.

Empresa:

Mirazon provides a wide range of IT solutions to organizations of all sizes. Founded in Louisville, Kentucky in 2000, Mirazon has become an internationally recognized IT consulting firm, bringing Veeam Availability to thousands of customers.

Sector:

Technology

Desafío:

Mirazon had to find the best for new and existing customers to ensure 24x7 availability of applications and data while extending services to the cloud.

Resultados:

  • Fast, secure backup and replication to the cloud delivers 24x7 availability
  • Managed services generate predictable revenue
  • Innovation aligns with company’s core values

Business Opportunity

Mirazon opened for business in 2000 as a regional IT service provider focused on delivering world-class technical expertise, best-of-breed technology and the highest level of customer service. In 2008 Mirazon became Veeam® Software’s first Gold ProPartner. As a value-added reseller (VAR), Mirazon recommended Veeam Backup & Replication™ as an essential part of each customer’s virtualization strategy.

“Veeam made us look good from the get-go,” said Barry Martin, Chief Executive Officer at Mirazon. “We downloaded a free trial of version 1 in our data center, and as soon as we realized Veeam delivered what our legacy product couldn’t – reliable recovery – we started moving all of our customers to Veeam. Today, we are an internationally recognized IT consulting firm, and Veeam is still the reason we’re able to deliver a complete virtualization solution and 24x7 availability, creating happy, long-term customers.”

As cloud computing took on steam, Mirazon recognized an opportunity to enter the fast-growing cloud services market as a managed service provider (MSP). Providing BDR in the cloud was the logical next step and a perfect complement to Mirazon’s complete virtualization solution.

Challenge

The timing and circumstances were right for Mirazon to offer BDR in the cloud. Most customers managed their virtual machines (VMs) on-premises and backed up on site. They didn’t have a second site where they could replicate VMs for DR, and they weren’t keen to build and maintain a second site. Some customers copied their backups to tape and moved them off site, but recovery from tape could be timeconsuming and labor-intensive.

“Many of our customers don’t have the time or headcount to manage BDR,” Martin said. “They’re experiencing significant business growth, and they’re focused on keeping up with demand. Our biggest customers are in merger and acquisition mode. They need us to help them meet their DR requirements quickly.”

Before becoming an MSP, Mirazon faced two challenges: finding a trusted cloud provider and the best way for customers to move their data to the cloud.

“Business continuity is the top priority for our customers,” Martin said. “They expect 24x7 availability, and it must be easy, cost-effective and flexible. Our goal was to take our customers’ technology initiatives – their constant, break-fix costs and their DR dreams – and make them both achievable and financially manageable.”

Solution

Today Mirazon is a successful MSP, and its VAR business continues to thrive. One of the common denominators in Mirazon’s success is Veeam. Veeam helps Mirazon acquire new customers, meet their needs with 24x7 availability and build recurring revenue streams.

“Veeam Backup & Replication had a dramatic impact on our virtualization consulting practice, and now Veeam Cloud Connect has enabled us to add a managed service practice,” Martin said. “Veeam has evolved with our business. Without Veeam, we wouldn’t be able to do the things we can do for our customers.”

When current or prospective customers want offsite backups and replicas, Mirazon recommends they deploy Veeam Backup & Replication in their data centers (if they haven’t already) and take advantage of Veeam Cloud Connect, which is part of the Veeam Backup & Replication license. Customers connect to Mirazon’s cloud partner eFolder Inc., which is a member of the Veeam Cloud & Service Provider (VCSP) program.

eFolder provides business continuity and file sync services exclusively to the IT channel. VARs, MSPs, system integrators and IT service providers partner with eFolder to drive business for themselves and their customers. If one of Mirazon’s customers experiences a disaster situation, Mirazon will run the customer’s VMs in eFolder’s cloud until normal operations resume.

“It’s critical to our success to be able to tell our customers that at a moment’s notice we’ll be there to get them up and running quickly,” Martin said. “That’s what Veeam does for us. Veeam is the Swiss Army Knife of availability.”

Throughout the years, Mirazon’s favorite Veeam feature to tell customers about has been Instant VM Recovery®, which restores a VM from a regular backup in minutes. Mirazon recently added a second favorite to the list: Veeam’s Unlimited Scaleout Backup Repository™, which creates a single, scalable backup repository from a collection of heterogeneous storage devices.

“We used to spend countless hours managing storage for customers, but Unlimited Scale-out Backup Repository makes that a thing of the past,” Martin said. “That what amazes me about Veeam. The company doesn’t rest on its laurels. It’s always pushing its products forward, which in turn enables us to do more for our customers and drive more business. Veeam helps us service our customers.”

Benefits

  • Fast, secure backup and replication to the cloud delivers 24x7 availability
    “As a full service provider, it’s critical that we deliver 24x7 availability,” Martin said. “Without Veeam, we would be handicapped as a solution provider. Veeam always delivers on availability, version after version.”
  • Managed services generate predictable revenue
    Expanding as an MSP enabled Mirazon to diversify solution offerings for customers and generate new sources of recurring revenue. Martin calls this is a win-win scenario.

    “Customers win because they get a fixed bill and can budget accordingly,” he explained. “We win because we get predictable revenue sources.”

  • Innovation aligns with company’s core values
    “Veeam Software’s values align with Mirazon’s values,” Martin said. “We both deliver what we promise to deliver. That’s a big benefit for us as a partner. And, we don’t worry Veeam solutions becoming stale because Veeam is serious about innovation. Veeam continually makes us look good.”
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