Appliance Mode (Hotadd) Requirements and Troubleshooting

KB ID: 1054
Product: Veeam Backup & Replication | 6.5 | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11
Published: 2011-07-19
Last Modified: 2022-08-15
Languages: DE | FR | ES
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Known Issues

  • If the VM disk resides on a vVol, the Backup Proxy's VM configuration file must be on the same vVol.
  • The backup proxy VM must be located on a host that has access to the datastore containing the disks of the VM that is being backed up or replicated, or in the case of a restore operation, where the disks of the restored VM will be placed.

    For example, when backing up or restoring to a datastore that is local only to a single host, hotadd will only function if the Backup Proxy VM is located on that same host so that it can attach the VMDK file to itself.
  • A single SCSI controller can have a maximum of 15 disks attached. To run multiple concurrent jobs with more than 15 disks, you need to add more SCSI controllers to your Veeam Proxy server that is responsible for hot adding the disks.
    VMware KB 1037094: Adding a SCSI controller to the virtual machine
  • HotAdd may fail if any disk was created with a newer hardware version than the VM being backed up. For example, if a disk was moved from a hardware version 8 VM to a hardware version 7 VM. To resolve, upgrade the hardware version of the VM.
  • In the case of a standalone host connection (no vCenter added to the console), you can only hot-add disks of VMs which are located on the same host as the proxy server.  This may require additional proxy servers to be configured on each host in the environment.
  • HotAdd may fail if you are trying to back up the VM through the host added as a standalone server into Veeam Backup Infrastructure but actually being managed by vCenter. The following error message can be found in the source agent log:
    "Reconfigure attempt failed for VM "" with Vmomi::MethodFault::Exception ("vim.fault.HostAccessRestrictedToManagementServer")"
    
  • If you plan to process VMs that store disks on an NFS 3.0 datastore, deploying a backup proxy on the same ESX(i) host where these VMs reside is advisable. Veeam KB1681: VM Loses Connection During Snapshot Removal
  • Virtual Appliance backup job fails after you’ve cloned or restored your VBR server. The reason for that is the incorrect UUID reference for the Veeam Backup VM, which can be found in the following registry key of the Veeam server.
    Veeam KB1332: Hot-Add/Virtual Appliance Failures
  • HotAdd fails if VM disks being backed up don't have unique ddb UUIDs across the vCenter, for example, if such VMs were deployed from a single template to different hosts.  Please refer to the VMware KB article for details:
    VMware KB 2006865: Duplicate VMDK UUIDs are created when virtual machines are deployed from a template
  • Backup in HotAdd mode may fail if there is a SATA controller configured on a proxy virtual machine. Please refer to the VMware KB article for details: VMware KB 2151091: HotAdd mode throws error while using SATA controller with proxy virtual machine
  • Hotadd may fail if a replica of the VBR server or any proxies exist under the same vCenter server as the VBR servers or proxies processing the job. 
    Veeam KB2159: Appliance Mode (Hotadd) isn't available if proxy VM and its replica are running under the same vCenter

Troubleshooting

Please contact Veeam Technical Support for further assistance.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.