Failed to start client agent on the host

KB ID:
1105
Product:
Veeam Backup & Replication
Version:
8.x or earlier
Published:
Last Modified:
2017-02-24

Challenge

Backup job fails with lines in the logs like this:

[timestamp] <01> Error    Failed to start client agent on the host '***.***.*.***' 'à Veeam.Backup.AgentProvider.CSshAgentFactory.Veeam.Backup.AgentProvider.IAgentFactory.StartClient() 

 <…>

[timestamp] <01> Error    Timeout to start agent   à Veeam.Backup.AgentProvider.CClientAgentProtocol.WaitReadyState()

 

[timestamp] <01> Info     Task operation result: 'Failed to start client agent on the host '***.***.*.***'\nTimeout to start agent'

 

[timestamp] <01> Info     Job has been stopped successfully. Name: [Réplication ***].

Cause

Non-latin characters in the job name are not supported.

Solution

Rename the job. (example: "Réplication" - "Replication")

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