CPU & Memory graphs do not have data

KB ID:
1158
Product:
Veeam ONE
Version:
5.0.0.261
Published:
Last Modified:
2013-01-15

Challenge

Data is not available in Veeam Monitor for CPU or Memory when monitoring VMware servers.
You receive the error:
Collecting thread will exit due to serious error (The underlying connection was closed: An unexpected error occurred on a send.)

CPU & Memory graphs don't show any data. CPU Usage and Memory Usage graphs on Summary tab show 0%  in the Veeam Monitor client regardless of usage:
User-added image

Cause

Veeam Monitor version 5.0.0.261 is unable to receive CPU and Memory data sent from vCenter server or ESX(i) hosts.

Solution

A hotfix is available to solve this particular issue and can be downloaded by the link below.
 
This hotfix is cumulative and compatible with Veeam Monitor version 5.0.0.261.
 
Make sure that you are running aforementioned version. You can verify this by going to “Options”  -> “Server Settings…” and noticing “Collector version” on “Collector” tab of “Veeam Monitor Server Settings” window.
 
Install the hotfix following instructions below:

  1. Delete "Rtcounters" and "Histcounters" values from this registry key HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\Veeam Monitor for VMware\Service;
  2. Stop the "Veeam Data Collector Service" service;
  3. Overwrite all files in Veeam Monitor installation folder by the files from the hotfix archive. Make sure that you are using correct source folders (64bit folder for 64bit operating systems or 32bit folder for 32bit operating systems);
  4. Once Step 3 is done then execute the SetPerHostCollectionMethod.reg file from archive and make sure that all changes have been applied successfully;
  5. Start  the "Veeam Data Collector Service" service.
Once you have applied the hotfix then Veeam Monitor will spend some time gathering historical performance data from source VMware vCenter server or VMware host before you see the performance graphs updated.
 
To obtain the hotfix please follow the link below:
Download

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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