https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxMjE3IiwiaGFzaCI6ImY2MWNhZGUzLWYxZGEtNDI0MS04YmYyLTU4ZDcxN2U2MDRjYyJ9
1-800-691-1991 | 9am - 8pm ET
EN

Installing a new license does not take effect/hold.

Challenge

When installing a new license to Backup & Replication, it does not apply. Specifically, after running a job or after a period of time, the new license appears to revert to the previous license.

Cause

This occurs when Backup Enterprise Manager (BEM) is in the environment and is still distributing licensing for the given Veeam install with the old license.

Solution

To resolve, either update the license installed in BEM, or detach the relevant Veeam install from that BEM instance.

KB ID:
1217
Product:
Veeam Backup & Replication
Version:
5.x
Published:
2011-09-20
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later