Installing a new license does not take effect/hold.

KB ID: 1217
Product: Veeam Backup & Replication
Version: 5.x
Published: 2011-09-20
Last Modified: 2020-08-13
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Challenge

When installing a new license to Backup & Replication, it does not apply. Specifically, after running a job or after a period of time, the new license appears to revert to the previous license.

Cause

This occurs when Backup Enterprise Manager (BEM) is in the environment and is still distributing licensing for the given Veeam install with the old license.

Solution

To resolve, either update the license installed in BEM, or detach the relevant Veeam install from that BEM instance.

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