https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxMzExIiwiaGFzaCI6ImU4YWZhZmNiLTJlNWItNDQxYi05MjY0LTc0YWY0ZTI0NWM1MiJ9
1-800-691-1991 | 9am - 8pm ET
EN

vSphere 5 Support

Challenge

Jobs do not run properly and restores do not work because infrastructure is currently on vSphere 5.

Cause

VDDK API calls used by Veeam Backup & Replication 5.x do not support vSphere 5.

Solution

Contact support at http://www.veeam.com/support-form.html and place a ticket requesting a patch for vSphere 5. Also, make sure that you are using the latest version of Veeam Backup & Replication, and that no jobs are running during the patching process. The latest version of Veeam Backup & Replication is 5.0.2.230.

More information

After patching, the version of Veeam Backup & Replication will not change (it will be 5.0.2.230), and you will not notice any difference in the GUI.

UPDATE:
If you have previously applied for the vSphere 5 patch, and are experiencing higher than normal CPU and/or drop in performance rates, please contact Support for an updated patch.

(This applies to cases when the patch had been applied prior to November 3, 2011.)

KB ID:
1311
Product:
Veeam Backup & Replication
Version:
5.x
Published:
2011-10-21
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later