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Cannot add appliance-based vCenter server into Veeam Monitor infrastructure view

Challenge

The following error message appears in Veeam Monitor client while adding an appliance-based vCenter server into infrastructure tree:
"Cannot complete login due to an incorrect user name or password."

Cause

The domain name should be specified for the user account that is used to monitor vCenter server. A built-in security check prevents you from adding vCenter server without AD integration enabled into Veeam Monitor.

Solution

A hotfix is available to solve this particular issue and can be downloaded by the link below.
 
This hotfix is cumulative and compatible with Veeam Monitor version 5.0.0.261.
 
Make sure that you are running aforementioned version. You can verify this by going to “Options”  -> “Server Settings…” and noticing “Collector version” on “Collector” tab of “Veeam Monitor Server Settings” window.
 
Install the hotfix following instructions below:
  1. Delete "Rtcounters" and "Histcounters" values from this registry key HKEY_LOCAL_MACHINE\SOFTWARE\VeeaM\Veeam Monitor for VMware\Service;
  2. Stop the "Veeam Data Collector Service" service;
  3. Overwrite all files in Veeam Monitor installation folder by the files from the hotfix archive. Make sure that you are using correct source folders (64bit folder for 64bit operating systems or 32bit folder for 32bit operating systems);
  4. Once Step 3 is done then execute the SetPerHostCollectionMethod.reg file from archive and make sure that all changes have been applied successfully;
  5. Start  the "Veeam Data Collector Service" service.
Once you have applied the hotfix then Veeam Monitor will spend some time gathering historical performance data from source VMware vCenter server or VMware host before you see the performance graphs updated.
 
To obtain the hotfix please follow the link below:
Download

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html
KB ID:
1320
Product:
Veeam ONE
Version:
5.0.0.261
Published:
2011-10-26
Last Modified:
2020-08-13
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