Installed Reporter and Access is Denied

KB ID: 1486
Products: Veeam ONE
Version: 4.x
Published:
Last Modified: 2016-06-23

Challenge

When trying to load Reporter for the first time, you receive the message when trying to view http://hostname:1239.

Access is Denied 
  Error message 401.2.: Unauthorized: Logon failed due to server configuration. Verify
that you have permission to view this directory or page based on the credentials you
supplied and the authentication methods enabled on the Web server. Contact the Web
server's administrator for additional assistance. 

Solution

This is a 401.2 error from IIS (no access).  http://support.microsoft.com/kb/253667  
 

Per our user guide we require the following permissions.  
Required Permissions 
- To be able to access SQL backend data, the clients should be members of the Veeam Reporter Administrators or Veeam Reporter Viewers local groups on the Veeam Reporter Server console. To learn more about the user groups, see the Veeam Reporter User Groups section.
 
Per our user guide we require the following software versions.  
Required Software
Microsoft .NET Framework 3.5 or later
Microsoft Internet Information Services (IIS) 5.1 or later
Microsoft Internet Explorer 6.0 or later, or Mozilla Firefox 3.5 or later
Microsoft Office 2007 or later (some reports cannot be viewed with Excel 2003)
Microsoft Visio 2003 or later
PDF viewer

Note: If using IIS 7.0, you will need features: IIS 6.0 Management Compatibility, Windows Authentication support, ASP.NET 
 
Our user guide can be found here: http://www.veeam.com/files/guide/veeam_reporter_4_0_2_user_guide.pdf
 
We also encourage local admin for the installation to make sure we have the correct permissions to install on top of IIS correctly.

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