https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxNTc5IiwiaGFzaCI6ImJhYzZlNjMyLTE0OWYtNDI4NC04Njk3LThjZGYxYzE0MzY3MSJ9
1-800-691-1991 | 9am - 8pm ET
EN

Extension modules update fails with an error

Challenge

When you check for extension modules updates in Veeam ONE Reporter, under Configuration > Extension Modules > Check for updates, the following error occurs:

User-added image

Cause

Check for updates may fail for one of the following reasons:
  1. Corporate security policies restrict outbound Internet connections from the machine where Veeam ONE Reporter Server runs.

  2. Proxy configuration settings are incorrect on the machine where the Veeam ONE Web UI component is installed.

  3. Proxy server does not allow anonymous authentication for outbound connections.

Solution

To resolve the issue, make sure that outbound Internet connections are allowed from the machine where Veeam ONE Reporter Server runs.

If you have a proxy server that controls outbound network traffic within your environment, make sure that:

  • Proxy configuration settings are correct on the machine where the Veeam ONE Web UI component is installed.

  • Proxy server is configured to allow anonymous authentication for outbound connections from the machine where Veeam ONE Web UI component runs.

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.html
KB ID:
1579
Product:
Veeam ONE
Version:
6.0.0.520
Published:
2012-04-27
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.