The specified transports are not available

KB ID: 1647
Product: Veeam Backup & Replication
Version: 6.x
Published: 2012-06-15
Last Modified: 2020-08-13
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Challenge

The SAN or Virtual Appliance mode intermittently fails with the error:
 
Error: Client error: The specified transports are not available. Available transports: [nbd]. Specified transports: [san]. VMDK path: [[Datastore] VMname/VMName.vmdk].

The following entries can be seen in the VeeamAgent log:
 
diskLibPlugin: [timestamp info 'transport'] Connecting to host symcVC.symantec.com on port 443 using protocol https
diskLibPlugin: [timestamp trivia 'transport'] Initializing SSL context
diskLibPlugin: [timestamp trivia 'DiskLibPlugin'] Setting error in state 1 : class Vmacore::SystemException(A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. )
diskLibPlugin: [timestamp error 'DiskLibPlugin'] Cannot use advanced transport modes for vc/moref=vm-xxxx/snapshot-xxxx: Other error encountered: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. .
 diskLibPlugin: [timestamp info 'DiskLibPlugin'] Successfully released all resources.
 VixDiskLib:  Advanced transport modes not available for opening moref=vm-xxxx.

Cause

VDDK library is not able to utilize advanced backup modes - SAN or Virtual Appliance.

The issue is caused by an unreliable network connection between the Veeam Backup & Replication server and the vCenter Server.



 

Solution


Update network drivers on both the Veeam Backup & Replication server and the vCenter Server and make sure the connection between the servers is stable and reliable.

 


 

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