How to Collect Logs for Veeam Backup & Replication

KB ID: 1832
Product: Veeam Backup & Replication | 9.5 | 10 | 11
Published: 2013-11-19
Last Modified: 2022-08-29
Languages: DE | IT | FR | ES
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Purpose

This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance.

Review the Additional Logging section below to determine if there are other logs you should collect and include on your case.

 

If you are a Cloud Provider gathering logs from your Service Provider infrastructure, please review:  https://www.veeam.com/kb2096

 

Solution

The following animation demonstrates how to compile logs in Veeam Backup & Replication.

User-added image

  1. In the Veeam Backup & Replication Console, click the Menu button in the top left-hand corner of the GUI and go to [Help]->[Support Information].
The image shows the main menu of Veeam Backup & Replication opened and the Help section expanded, a mouse hovers over the Support Information menu option.
  1. At the Scope step of the wizard, define the scope for logs export. The following are suggested choices based on the issue faced:
    • For Backup, Replication, and other non-restore jobs, select Export logs for this job. If multiple jobs are affected, use Ctrl+Click to select more than one job.
    • For all other issues (including restore jobs), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
    • For issues relating to Capacity Tier (SOBR offload, restore from object storage, etc.), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
The screenshot displays the scope options of the Export logs wizard
  1. At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option where is N is the number of days since the issue occurred plus one.

    Example: (Issue occurred about 5 or 6 days ago, a value of 7 is specified.)

The image displays the Date Range options of the Export Logs wizard
  1. At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.

The image displays the Location tab of the Export Logs wizard.
  1. After clicking Apply, the log collection process will start.

  2. While the logs export process is working, it is possible to click Finish and allow the process to complete in the background. To view the status of the log collection, go to [History]->[System] and look for the Log Export task.

The image shows the History section of the Veeam Backup & Replication GUI with the System node select and on the right pane the Log Export can be seen in a Working status
  1. When the log collection is completed, there will be a .zip file ready to be provided to Veeam Support.

    Note: If the .zip file is not present in the destination chosen for the log export, the log collection has not been completed. Please wait until the .zip file is created.
For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

More information

Collecting Logs Manually
If you are facing a situation where you do not have access to the Veeam Backup & Replication console. Please zip the entire %ProgramData%\Veeam\Backup folder on the Veeam server and provide that file to Support.

More information about Veeam Backup & Replication logging and file locations can be found here.

 

 

Additional Logging

For more information on how we process the collected data, please visit: vee.am/processing_of_personal_data
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