Patch for Veeam Backup & Replication fails to install. Access is denied.

KB ID: 1920
Product: Veeam Backup & Replication
Version: 7.x, 8.x, 9.x
Last Modified: 2018-07-27


Patch for Veeam Backup & Replication fails to install with the following error:
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

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Windows Process Activation Service (WAS) is not started on the Veeam Backup server.


  1. Start the Windows Process Activation Service (WAS).
  2. Make sure that World Wide Web Publishing Service (W3SVC) is also started.
  3. Open the Internet Information Services (IIS) Manager, locate the VeeamBackup site and start it:
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  4. Run the Patch installer again.

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