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Patch for Veeam Backup & Replication fails to install. Access is denied.

KB ID:

1920

Product:

Veeam Backup & Replication

Version:

7.x, 8.x, 9.x

Published:

2014-08-22

Last Modified:

2018-07-27

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Challenge

Patch for Veeam Backup & Replication fails to install with the following error:

Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

User-added image

Cause

Windows Process Activation Service (WAS) is not started on the Veeam Backup server.

Solution

Start the Windows Process Activation Service (WAS).
Make sure that World Wide Web Publishing Service (W3SVC) is also started.
Open the Internet Information Services (IIS) Manager, locate the VeeamBackup site and start it:
Run the Patch installer again.

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