Can't find datastore LUNs or information in Backup Infrastructure for 'hp' datastore. VM is not SAN mode compatible.

KB ID: 1966
Product: Veeam Backup & Replication
Version: 7.x, 8.x
Published: 2014-11-26
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Veeam B&R cannot trigger Backup from Storage Snapshots (HP Storage Systems). However, traditional Direct SAN works flawlessly.
 
You may find the following entries in the Job.<Job name>.Backup.log / Job.<Job name>.Replica.log:
 
[timestamp] <01> Info     [ViJobSanSource] Can't find datastore LUNs or information in Backup Infrastructure for 'hp' datastore. VM is not SAN mode compatible.
 
Rescan cannot detect HP LUN even if you added vCenter/ESXi with this LUN to Veeam console properly:
User-added image

 

Cause

Veeam B&R doesn’t support CHAP authentication yet and therefore cannot obtain IQN of the hosts registered in HP server to map them with added ESXi servers.
 

Solution

Please launch HP Centralized Management console and connect to your HP Storage System. Find your ESXi server in the “Servers” menu, right click and select “Edit Server…” and add IQN. Please do this for each ESXi host:
User-added image

Next, rescan the HP server in the SAN infrastructure (v7) or Storage Infrastructure (v8). If everything is configured correctly you will see the following result and backup/replica will work from Storage Snapshots:
User-added image

 
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.