Can't find datastore LUNs or information in Backup Infrastructure for 'hp' datastore. VM is not SAN mode compatible.

KB ID: 1966
Product: Veeam Backup & Replication
Version: 7.x, 8.x
Published: 2014-11-26
Last Modified: 2022-09-20
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Challenge

Veeam Backup & Replication cannot trigger Backup from Storage Snapshots (HP Storage Systems). However, traditional Direct SAN works without issue.
 
You may find the following entries in the Job.<Job name>.Backup.log or Job.<Job name>.Replica.log:

[timestamp] <01> Info     [ViJobSanSource] Can't find datastore LUNs or information in Backup Infrastructure for 'hp' datastore. VM is not SAN mode compatible.

Rescan cannot detect HP LUN even if you added vCenter/ESXi with this LUN to the Veeam console properly:


User-added image
 

Cause

Veeam Backup & Replication doesn’t support CHAP authentication and therefore cannot obtain the IQN of the hosts registered in the HP server to map them with added ESXi servers.
 

Solution

  1. Launch the HP Centralized Management console.
  2. Connect to the HP Storage System. 
  3. Find the ESXi server in the “Servers” menu
  4. Right-click and select “Edit Server….”
  5. Add IQN. Please do this for each ESXi host:
     
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  1. Next, rescan the HP server in the SAN infrastructure (v7) or Storage Infrastructure (v8). 
  2. If everything is configured correctly, you will see the following result, and the backup/replica will work from Storage Snapshots:
     

User-added image

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