Veeam Support Knowledge Base
Failed to connect to vCenter server during Restore

Failed to connect to vCenter server during Restore

KB ID:	2016
Product:	Veeam Backup & Replication
Version:	5.x, 6.x, 7.x, 8.x
Published:	2015-03-17
Last Modified:	2020-08-13

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Challenge

During a restore you receive the error message:

“Failed to connect to vCenter server”

Cause

The account Veeam Backup & Replication is using is most likely locked out or the password has changed.

Solution

Please refer to this KB to find out how to discover which account Veeam Backup & Replication is using to communicate with the VMware vCenter Server. http://www.veeam.com/kb1900

Check if the account that Veeam Backup & Replication is using to communicate with the vCenter Server is locked out.

Try connecting to the VC using the specific account Veeam is attempting to use.

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