Unable to boot from Veeam Endpoint Recovery USB

KB ID: 2043
Product: Veeam Endpoint Backup;Veeam Agent for Microsoft Windows
Version: 1.x, 2.x
Published:
Last Modified: 2017-04-14

Challenge

During attempts to restore from a recovery USB media, the boot device is not detected, restore is impossible.

Cause

The possible root causes are:

  • incorrect boot order in the BIOS;
  • the device is not recognized by the BIOS;
  • USB 3.x is in use with out-of-date hardware.

Solution

Ensure that the USB device with Veeam Recovery information is visible in the BIOS and set as the the first device in the boot list. If it is not visible, try inserting the device in a different USB slot or using a different USB device.

For cases of USB 3.x usage with out-of-date hardware, a BIOS update may be required.

More Information

If the issue persists after following the steps listed in this KB, open a support case as follows:

  1. Right-click the Veeam Endpoint Backup / Veeam Agent for Windows icon in the system tray and select Control Panel.
  2. Click the Support link at the top of the window.
  3. Click Technical Support to submit a support case to the Veeam Support Team directly from the product.
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