Unable to boot from Veeam Endpoint Recovery USB
Challenge
Cause
- incorrect boot order in the BIOS;
- the device is not recognized by the BIOS;
- USB 3.x is in use with out-of-date hardware.
Solution
For cases of USB 3.x usage with out-of-date hardware, a BIOS update may be required.
More information
If the issue persists after following the steps listed in this KB, open a support case as follows:
- Right-click the Veeam Endpoint Backup / Veeam Agent for Windows icon in the system tray and select Control Panel.
- Click the Support link at the top of the window.
- Click Technical Support to submit a support case to the Veeam Support Team directly from the product.
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