Services suddenly stopped working after upgrade to Microsoft Windows 10

KB ID: 2057
Product: Veeam Endpoint Backup
Version: 1.0
Published:
Last Modified: 2017-04-14

Challenge

After upgrading to Microsoft Windows 10 you receive the error message “Services suddenly stopped working” in the Veeam Endpoint Backup Control Panel.

Cause

The Veeam Endpoint Backup database files are moved during the OS upgrade procedure.

Solution

Within 3 days after completing the upgrade to Microsoft Windows 10 perform the following actions:

1. Go to Control panel > Administrative Tools and run Services. Stop the Veeam Endpoint Backup service.

2. Run regedit.exe and locate the HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key. Create the following value under this key:

Name = Recreatedatabase
Type = DWORD
Value =

3. Start Veeam Endpoint Backup service

4. Allow some time for the new database instance to be created (5 minutes should be enough).

5. Stop Veeam Endpoint Backup service

6. Run regedit.exe and delete the Recreatedatabase value from HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key.

7. Move VeeamBackup.mdf and VeeamBackup_log.ldf replacing the existing files in the target folder
From:    C:\Windows.old\windows\System32\config\systemprofile
To:        C:\Windows\System32\config\systemprofile
 
8. Start Veeam Endpoint Backup service.

More Information

If the issue persists, check this Veeam KB article.

If the described methods do not resolve the issue, please open a support case by going to Veeam Endpoint Backup Control Panel > Support > Technical Support.
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