#1 Global Leader in Data Protection & Ransomware Recovery

After applying update 1 for vSphere 6.0, Jobs fail with NFC storage unavailable

KB ID: 2063
Product: Veeam Backup & Replication
Version: 8.x
Published: 2015-09-14
Last Modified: 2020-08-13
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Jobs fail with error NFC storage unavailable.
 
Within the agent.<Jobname>.source.log file on the source proxy the following error can be found:

 
ERR |SSL error, code: [336151568].error:14094410:SSL routines:SSL3_READ_BYTES:sslv3 alert handshake failure

Cause

First with Update 1 for vSphere 6.0 and then with Update 3 for vSphere 5.5 VMware disabled SSLv3 by default. http://pubs.vmware.com/Release_Notes/en/vsphere/60/vsphere-vcenter-server-60u1-release-notes.html and http://pubs.vmware.com/Release_Notes/en/vsphere/55/vsphere-vcenter-server-55u3b-release-notes.html
 
Veeam Backup & Replication is designed to use TLS or SSL, however a bug in parsing the list of supported SSL/TLS protocol versions within Veeam Backup & Replication when communicating with VMware causes the job to fail without attempting to use TLS.

Solution

The issue is resolved in Veeam 8 Update 3.

Alternatively, you can enable SSLv3 within VMware vSphere:
For v6:

http://kb.vmware.com/kb/2121021 Under the heading “Enable support for SSLv3 on Authd service 902 in ESXi”
For v5.5:
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2139396#authd
 
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.