The following workarounds are available.
For issues on Backup:
- Make sure OneDrive “Files On-Demand” functionality is disabled in settings.
- Check that the OneDrive client software is up-to-date.
- If issues continue, try volume level backup, or try switching to file level backup and exclude the OneDrive sync folder
- Other workarounds are to try to re-establish the OneDrive connection:
- Disconnect your local OneDrive from the cloud sync (click on the system tray right below your screen).
- Click on the three dots right at the top of the window that appears and close the application.
- Reconnect with OneDrive, but now you re-establish the connection (login).
- Or try to re-sync the OneDrive data (these steps only need taken on affected folders):
- Make a copy the affected folders to another location on your HDD which is not synchronized with OneDrive.
- Remove affected files and folders from OneDrive local folder (and, if they are not removed automatically - from the online interface of OneDrive).
- Copy your files back, let OneDrive sync the files (keep "Files On-Demand" disabled).
- Re-try Veeam Agent backup.
There are other workarounds available as well. If the above does not resolve the issue, please see “More Information” to open a case with support.
For issues on Restore:
- Disable BitLocker on the restore target drive:
- In File Explorer, right-click the drive in question and then click Manage BitLocker.
- On the BitLocker Drive Encryption page, click Turn Off BitLocker, and then click Turn off BitLocker again when prompted.
- When decryption is finished, click Close.
- Format the restore target drive:
- Right-click the drive in File Explorer.
- Choose Format.
- Click Start.