Error timed out requesting agent ports for client session. failed to initialize agent during a backup.

KB ID: 2108
Product: Veeam Endpoint Backup;Veeam Agent for Microsoft Windows
Version: 1.x, 2.x
Published:
Last Modified: 2017-04-13

Challenge

The Veeam Endpoint Backup or Veeam Agent for Windows job fails with the following error message:
 
Error AgentManagerService: Failed to start agent, Host <name of computer>
 
The host name is the local machine on which Veeam Endpoint Backup or Veeam Agent for Windows is installed. The log may show the follwing messages as well:
 
Error --tr:Failed to initialize agent ( specified agent path: [C:\Program Files\Veeam\Endpoint Backup\x86\VeeamAgent.exe], arguments: [ -g"2500-5000" -i"{3809193f-46f6-4fcc-b001-bfc8aad51678}" -l"flush,C:\ProgramData\Veeam\Endpoint\Backup__Job__PRIMACYDC/Agent.Backup__Job__PRIMACYDC.Source.PRIMACYDC.log" -f 25 --vddkLogLevel 1 --maxPendingBlocks 10000 -n -x"{f7bb330c-50e4-4f50-8f69-851aa0a243ee}"]) 


 When attempting to manually start the 'veeamagent.exe' from the specified agent path, the following windows message comes up:
 
The program can’t start because dbghelp.dll is missing from your computer.  Try reinstalling the program to fix the problem.

Cause

Veeam Agent is not starting up because the file system may have been corrupted.

Solution

1. Run full computer scan with anti-virus software.
2. Open up the command prompt as an administrator and run sfc /scannow. This command initiates a check of the file system and registry and attempts to fix the located issues.

More Information

Note that re-installation of Veeam Endpoint Backup may be needed after completion of the steps above.
 
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