Network adapter driver is not loaded when booting from recovery media

KB ID: 2133
Product: Veeam Endpoint Backup;Veeam Agent for Microsoft Windows
Version: 1.x, 2.x
Last Modified: 2017-04-13


When booting from Veeam Recovery Media, the network driver fails to boot. Manual driver injection returns "NO DEVICE ID" error and also fails.


The drivers required for Intel 219 series network adapter do not work in WinRE environment.


As a workaround, you can restore from backups on a local storage or, alternatively, try using a different network adapter.

More Information

To open a support case, go to Veeam Endpoint Backup / Veeam Agent for Windows Control Panel > Support > Technical Support.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.


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