Network adapter driver is not loaded when booting from recovery media

KB ID: 2133
Products: Veeam Endpoint Backup;Veeam Agent for Windows
Version: 1.x, 2.x
Last Modified: 2017-04-13


When booting from Veeam Recovery Media, the network driver fails to boot. Manual driver injection returns "NO DEVICE ID" error and also fails.


The drivers required for Intel 219 series network adapter do not work in WinRE environment.


As a workaround, you can restore from backups on a local storage or, alternatively, try using a different network adapter.

More Information

To open a support case, go to Veeam Endpoint Backup / Veeam Agent for Windows Control Panel > Support > Technical Support.
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