multi-OS restore fails on Hyper-V 2008R2

KB ID:
2134
Product:
Veeam Backup & Replication
Version:
8u2, 8u3, 9
Published:
Last Modified:
2016-06-01

Challenge


To restore individual files and folders from file systems other than Microsoft Windows, you can use the multi-OS File-Level Restore wizard. To restore files from VM guest OS, Veeam Backup & Replication uses a proxy appliance. The proxy appliance is a helper VM running a stripped down Linux kernel that has a minimal set of components. When the appliance is booting up you may open a console and see the following message:
 

Unable to obtain settings by DHCP for interface eth0: ... No such device

Cause


This is a bug in the Linux kernel of the appliance that occurs only in Hyper-V 2008 R2.
 

Solution

This is known issue which will be fixed in the next version of Veeam Backup & Replication.

There are two possible workarounds currently :

  1. Update your Hyper-V server to Windows 2012 R2

  2. Use Instant Recovery, connect VM to an isolated network and retrieve needed files in any convenient way

More Information

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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