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multi-OS restore fails on Hyper-V 2008R2

KB ID: 2134
Product: Veeam Backup & Replication
Version: 8u2, 8u3, 9
Published: 2016-06-01
Last Modified: 2020-08-13
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Challenge


To restore individual files and folders from file systems other than Microsoft Windows, you can use the multi-OS File-Level Restore wizard. To restore files from VM guest OS, Veeam Backup & Replication uses a proxy appliance. The proxy appliance is a helper VM running a stripped down Linux kernel that has a minimal set of components. When the appliance is booting up you may open a console and see the following message:
 

Unable to obtain settings by DHCP for interface eth0: ... No such device

Cause


This is a bug in the Linux kernel of the appliance that occurs only in Hyper-V 2008 R2.
 

Solution

This is known issue which will be fixed in the next version of Veeam Backup & Replication.

There are two possible workarounds currently :

  1. Update your Hyper-V server to Windows 2012 R2

  2. Use Instant Recovery, connect VM to an isolated network and retrieve needed files in any convenient way

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