Version string portion was too short or too long

KB ID: 2250
Product: Veeam ONE
Version: since v6.0
Last Modified: 2018-04-27


When trying to configure Veeam ONE Reporter data collection tasks, the following error message pops up:
Version string portion was too short or too long


The issue is due to manual Veeam ONE database deployment that leaves blank fields in the common.serversettings table required for correct product functioning.


Before applying the instructions below, make sure you have a full backup of Veeam ONE SQL database.

To find out the Windows version, on Veeam ONE server open CMD and run ver command. Use the x.x.x.x format.

Run the following queries against Veeam ONE database, substituting the fields marked in red with appropriate values:

exec common.SetSetupDataReporterURI 'https://reporterfqdn:1239/'

exec common.SetSetupDataBusinessViewURI 'https://businessviewfqdn:1340/'
exec common.SetSetupDataWindowsVersion '%WINVERSION%'


More Information

If you have any questions, contact Veeam Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


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