Unable to Connect to Veeam ONE DB During Update Installation

KB ID: 2265
Product: Veeam ONE
Version: 9.5
Last Modified: 2018-07-31


During upgrade to 9.5 or update installation, Veeam ONE installer is unable to locate the database


SQL Server Native Client (11.0) is not installed or there is an issue with the permissions assigned to the Veeam ONE service account


1. Install an updated SQL Server Native Client (11.0) on the Veeam ONE server machine.

2. Ensure the following permissions for the Veeam ONE database are assigned to the Veeam ONE service account:

Public role (default permissions)

  • CREATE ANY DATABASE permissions
  • db_owner role on the Veeam ONE database
  • db_datareader permissions on the master database
  • publicdb_datareaderSQLAgentUserRole permissions on the msdb database
  • [For Always-On Availability Groups] VIEW SERVER STATE permissions
The Named Pipes protocol must be enabled on the Microsoft SQL Server.

More Information

If the issue persists, contact Veeam Support for further Technical assistance.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


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