License Auto-Update Does Not Function with Mixed Contract VM Types

KB ID: 2297
Product: Veeam Backup & Replication;Veeam Cloud Connect
Version: 9.5
Published:
Last Modified: 2017-05-26

Challenge

When you attempt to auto-renew a rental license in Veeam Backup & Replication under the License tab with a contract where both VMware and Hyper-V hypervisors exists it results in the following error message:

"Licensing counters are invalid"

Cause

At this time the auto renew function works only for license keys with VM counts for either VMware or Hyper-V server protected VMs. Attempts to auto-renew a license file containing both VMware and Hyper-V VM counts results in the error message: "Licensing counters are invalid"

Solution

This is currently expected behavior. Continune to manually update mixed license rental files as has been performed since prior to v9.5 Update 2.Instructions can be found here: https://helpcenter.veeam.com/docs/backup/vsphere/install_license.html?ver=95

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