1-800-691-1991 | 9am - 8pm ET

Veeam Agent for Linux Becomes Unresponsive on Debian

KB ID: 2341
Product: Veeam Agent for Linux
Version: 1.x
Published: 2017-10-09
Last Modified: 2020-08-13


When starting any backup job or log export, Veeam Agent  for Linux UI freezes and becomes unresponsive. The /var/log/veeam/Backup folder contains no log files for your configured backup jobs, the related folders are empty.  It may also be observed that veeamservice takes too much time to start/stop and becomes unresponsive.


It is possible that some of the dependent libraries are missing. The /usr/sbin/veeamjobman binary may not work properly if any dependent library missing. The example below contains the command that can be used to verify the root cause and the output generated in case a dependent library is missing.
root@debian:~# veeamjobman
veeamjobman: error while loading shared libraries: cannot open shared object file: No such file or directory

The described behavior has been reproduced on Debian 7 and 8. For the most part, the minimal installations are affected.


The following workarounds are available at the moment.
  • Try to install a package that contains the missing library.
  • Upgrade the current system to the most recent update.
A package that contains the missing library can be found like this:
root@debian:~# apt-file find
libmagic1: /usr/lib/x86_64-linux-gnu/
libmagic1: /usr/lib/x86_64-linux-gnu/

Here is an example of installing a package that contains the missing library:
root@debian:~# apt-get install libmagic1

More information

If you need assistance, you are welcome to open a support case with us. It will help if you can provide us with the following additional information.

Log in to shell as root and save the output ofthese commands:
dpkg -l
cat /etc/*release

KB ID: 2341
Product: Veeam Agent for Linux
Version: 1.x
Published: 2017-10-09
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.


error icon

Oops! Something went wrong.

Please go back try again later.