Failed to Connect to Veeam Cloud Connect Server

KB ID: 2352
Product: Veeam Availability Console;Veeam Availability Console for the Enterprise
Version: VAC 2.x, VCC 9.x
Last Modified: 2017-11-14


An attempt to add a Veeam Cloud Connect server produces the following error:

Failed to connect to server: user info credentials are invalid: Access is denied.


This can happen if the specified credentials are a local user that is not a built-in administrator.


Run the registry editor on the Veeam Colud Connect server.

Locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
Create a REG_DWORD (32-bit) value LocalAccountTokenFilterPolicy and set it to 1.

Save the changes and reboot the server.

More Information

More information is available in this MS article.
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