1-800-691-1991 | 9am - 8pm ET
EN

Nothing to backup warning is received for Veeam Agent backup on some Dell PERC controllers

KB ID: 2641
Product: Veeam Agent for Microsoft Windows, Veeam Backup & Replication
Version: VBR 9.5 U3, VAW 2.1
Published: 2018-04-27
Last Modified: 2020-08-13

Challenge

When running a Veeam Agent for Microsoft Windows backups job in “Managed by VBR” mode, volume-level backup jobs finish with a “nothing to backup” warning. The job log will contain the following:
 
[Timestamp] <01> Warning  Volume [Apps (D:)] is located on disk [Disk 2] which is in invalid state.
[Timestamp] <01> Info     [CEndPointRegistryOptionsWatcher] Stop watcher
[Timestamp] <01> Error    Job has been stopped with failures. Name: [DELL SERVER], JobId: [1903716f-b0fc-47b5-ac8a-f622bb43375c]
[Timestamp] <01> Error    Nothing to backup (System.Exception)
 
The PC itself is working fine. Locally installed Veeam Agent also succeeds.
 

Cause

Some storage controllers (e.g. DELL PERC) return an invalid state for the drives:
[Timestamp]      Info     <1720>         Disk 2, capacity: 546.4GB, bus type: SCSI, read-only state: undefined, pack state: 1
 
By default, there should be either read-write or read only states.
An undefined state is not considered as healthy, therefore there are no guarantees that the data on the disk is consistent.
 
Veeam Agent in unmanaged mode adds such volumes to the backup disregarding the state values. However, in managed mode VAW skips such drives to make sure that only read-write disks are added to the backup scope.
 

Solution

Please contact Veeam Technical support in order to get a private fix.
 
KB ID: 2641
Product: Veeam Agent for Microsoft Windows, Veeam Backup & Replication
Version: VBR 9.5 U3, VAW 2.1
Published: 2018-04-27
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case.

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please go back try again later.