How to configure synchronization intervals between Veeam Availability Console and ConnectWise Manage/Plug-in

KB ID: 2667
Product: Veeam Availability Console;Veeam Availability Console for the Enterprise
Version: 2.0.2.1750
Published:
Last Modified: 2018-06-26

Challenge

Cause

Sometimes it is necessary to modify the default values of the Veeam Availability Console registry keys to customize synchronization intervals between ConnectWise plug-in and Veeam Availability Console, ConnectWise Manage and ConnectWise plug-in.

Solution

Customizing synchronization intervals between ConnectWise plug-in and Veeam Availability Console:


On the Veeam Availability Console server:

1. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
2. Create a new registry key and set preferable synchronization interval:

Name:  VacCompanySyncPeriodMin
Type:   String
Purpose: Companies synchronization interval
The default value (minutes):  5

Name:  VacStoredObjectsPeriodMin
Type:   String
Purpose: Configuration (VAC Agents) and tickets synchronization interval
The default value (minutes):  5

Name:  VacBillingPeriodMin
Type:   String
Purpose: Subscription plans synchronization interval
The default value (minutes):  5

3. Restart Veeam Availability Console service to apply the changes:
 

Customizing synchronization intervals between ConnectWise Manage and ConnectWise plug-in:

On the Veeam Availability Console server:

1. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
2. Create a new registry key and set preferable synchronization interval:

Name:  IntegratorCompanySyncPeriodMin
Type:   String
Purpose: Companies synchronization interval
The default value (minutes):  240

Name:  IntegratorBillingPeriodMin
Type:   String
Purpose: Billing synchronization interval
The default value (minutes):  240

Name:  ServiceBoardsPeriodMin
Type:   String
Purpose: Alarms and configurations synchronization interval
The default value (minutes):  240

3. Restart Veeam Availability Console service to apply the changes:

NOTE: It is not recommended to set the low synchronization intervals in order not to cause high Veeam Availability Console service load.

More Information

Should you have any questions, contact Veeam Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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