How to configure synchronization intervals between Veeam Service Provider Console and ConnectWise Manage

KB ID:
2667
Product:
Veeam Service Provider Console;Veeam Service Provider Console for the Enterprise
Version:
2.0.2.1750 and later
Published:
Last Modified:
2020-04-13

Challenge

You need to customize synchronization intervals between ConnectWise Manage and Veeam Service Provider Console.

Solution

Customizing synchronization intervals between Veeam Service Provider Console and ConnectWise Manage Plugin:

1. Log in to Veeam Service Provider Console server.
2. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
3. Create a new registry key and set preferable synchronization interval:

Name:  VacCompanySyncPeriodMin
Type:   String
Purpose: Companies synchronization interval
The default value (minutes):  5

Name:  VacStoredObjectsPeriodMin
Type:   String
Purpose: Configuration (VAC Agents) and tickets synchronization interval
The default value (minutes):  5

Name:  VacBillingPeriodMin
Type:   String
Purpose: Subscription plans synchronization interval
The default value (minutes):  5

3. Restart Veeam Service Provider Console service to apply the changes.
 

Customizing synchronization intervals between ConnectWise Manage Plugin and ConnectWise Manage:

1. Log in to Veeam Service Provider Console server.
2. Open Windows registry editor snap-in and navigate to the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\VAC\ConnectWiseManage
2. Create a new registry key and set preferable synchronization interval:

Name:  IntegratorCompanySyncPeriodMin
Type:   String
Purpose: Companies synchronization interval
Default value (minutes):  240

Name:  IntegratorBillingPeriodMin
Type:   String
Purpose: Billing synchronization interval
Default value (minutes):  240

Name:  ServiceBoardsPeriodMin 
Type:   String
Purpose: Alarms and configurations synchronization interval
Default value (minutes):  15

3. Restart Veeam Availability Console service to apply the changes:

NOTE: It is not recommended to set the low synchronization intervals in order not to cause high Veeam Availability Console service load.

More Information

Should you have any questions, contact Veeam Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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