Troubleshooting Error Code ‘32768’, Failed to create VM recovery snapshot

KB ID: 2687
Product: Veeam Backup & Replication
Version: 9.5
Published: 2018-07-13
Last Modified: 2020-08-13
Languages: FR
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Backups fail with the error Warning 'VM' could not initiate a checkpoint operation: %%2147754996 (0x800423F4). (Virtual machine ID 869a2794-6a7e-4104-8395-8f6a2313d7fa)'). Error code: '32768'.

Cause

If your version of Veeam Backup & Replication is 9.5 update 2 (9.5.0.1038) or prior, there was a known issue that could be addressed by a fix applicable only to that version. However, that known issue has been addressed in update 3 and newer (9.5.0.1536) so if your installation of Veeam Backup & Replication is not fully updated, it is strongly recommended that you consider doing so, or contact Support if you are unable to update and need the fix.

There is a distinct known cause for this error message when there are underlying issues with the SQL VSS writer on the guest VM. You should be able to see error messages in the guest VM’s Event Logs stating, “A critical component required by the SQL writer is not registered” or the VSS writer rejecting the event.

Running the “vssadmin list writers” command might also show the SqlServerWriter in a “Non-retryable error” state.

 

Solution

If you see these errors in the guest, this issue can generally be corrected by repairing the SQL instance on the guest VM as detailed below:
User-added image
User-added image
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.