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Considerations for Office 365 organizations with no SharePoint Online or OneDrive for Business plans.

KB ID: 2701
Product: Veeam Backup for Microsoft Office 365
Version: 2.0.0.567
Published: 2018-08-09
Last Modified: 2021-07-02

Challenge

Some Office 365 plans (e.g. Exchange P1) include neither SharePoint Online nor OneDrive for Business features. When working with such organizations, please keep the following considerations in mind:

  1. To add such an organization into Veeam Backup for Microsoft Office 365, the SharePoint Administrator role must still be assigned to the user you use to add the organization with.
    Otherwise, the following error will occur:

    Role is not assigned

    error

  2. Backup jobs without correct exclusions will fail with the error

    The remote name could not be resolved: 'example-admin.sharepoint.com'

    resolution error

Solution

  1. To resolve - Role is not assigned

    Assign the Sharepoint Administrator role to the account use to connect the Organization to Veeam Backup for Microsoft Office 365. This role can be assigned within Microsoft 365 admin center at https://portal.office.com.

    Note: Unchecking “SharePoint Server” checkbox will not skip this check. However, when upgrading from a previous version of Veeam Backup for Microsoft Office 365, the roles within the organization are not reverified, which will eventually cause the issue from the point #2; hence the role still must be added.

  2. To resolve - The remote name could not be resolved: 'example-admin.sharepoint.com'

    Site and OneDrive object types must be excluded from all backup jobs through the job options.
KB ID: 2701
Product: Veeam Backup for Microsoft Office 365
Version: 2.0.0.567
Published: 2018-08-09
Last Modified: 2021-07-02

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