Considerations for Office 365 organizations with no SharePoint Online or OneDrive for Business plans.

KB ID: 2701
Product: Veeam Backup for Microsoft Office 365
Version: 2.0.0.567
Published:
Last Modified: 2018-08-09

Challenge

Some Office 365 plans (e.g. Exchange P1) include neither SharePoint Online nor OneDrive for Business features. When working with such organizations, please keep the following considerations in mind:

  1. To add such organization into Veeam Backup for Microsoft Office 365, the SharePoint Administrator role must still be assigned to a user you add an organization with. Otherwise you would see the following error: “Role is not assigned
    error
  2. Backup jobs will fail with the error “The remote name could not be resolved: 'example-admin.sharepoint.com'”.
    resolution error

Solution

  1. To solve the “Role is not assigned” issue:
    The role can be assigned within Microsoft 365 admin center at https://portal.office.com. Unchecking “SharePoint Server” checkbox will not skip this check. However, when you upgrade from a previous version, the organization is not re-checked, which will eventually cause an issue from the point 2; hence the role still must be added.
  2. To solve the “The remote name could not be resolved: 'example-admin.sharepoint.com'” issue:
    Site and OneDrive types of items must be excluded from all backup jobs through the processing options, else the job will fail with the error  Please refer to our User Guide for steps.
     

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