1-800-691-1991 | 9am - 8pm ET
EN

Jobs fail with "The host is not licensed for this feature" error message after upgrade to Veeam Backup & Replication 9.5 Update 4

KB ID: 2875
Product: Veeam Backup & Replication
Version: 9.5.4.2615
Published: 2019-01-25
Last Modified: 2020-08-13

Challenge

After upgrading Veeam Backup & Replication to version 9.5 Update 4, backups of VMs from ESXi 5.0 and 5.1 licensed with VMware Essentials licensing start to fail with the following error: "VDDK error: 16064 (The host is not licensed for this feature)".

Cause

Regression in the VMware VDDK 5.5.5 specific to vSphere ESXi 5.0 or 5.1 hosts which are licensed with the VMware Essentials license.

Solution

 Please install a private fix to address this issue:
  1. Depends on you version please download private fix and extract on the Veeam Backup Server. 
  2. Right-click on the installation file and click "Run as administrator"
  3. Go through the wizard to install private fix.
  4. Relaunch Veeam Backup Console and let Veeam automatically update hosts added to the Veeam server.
NOTE: There is no need to stop Veeam services.
 

More information

DOWNLOAD HOTFIX FOR UPDATE 4


MD5 for veeam_backup_9.5.4.2615.update4_kb2875.exe: b02cd8c24b68a750eff9bc9e734dcec8
SHA-1 for veeam_backup_9.5.4.2615.update4_kb2875.exe: b38b3e4e985239e6369356de4273f0001c00e607

DOWNLOAD HOTFIX FOR UPDATE 4a


MD5 for veeam_backup_9.5.4.2753.update4a_kb2875.exe: bb553daf9515178131e4017f48295adc
SHA-1 veeam_backup_9.5.4.2753.update4a_kb2875.exe for 191bcd10bf4682ac0713bf5a53189ef2245cd5eb

DOWNLOAD HOTFIX FOR UPDATE 4b


MD5 for veeam_backup_9.5.4.2866.update4b_kb2875.exe: c221beb5599870068cc37ea7afc91ec4
SHA-1 for veeam_backup_9.5.4.2866.update4b_kb2875.exe: 03ffd3a39e877d420f390bf112c934693f3de114
KB ID: 2875
Product: Veeam Backup & Replication
Version: 9.5.4.2615
Published: 2019-01-25
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.