https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyOTg4IiwiaGFzaCI6IjJiMzkxM2UxLTRhNmItNDczZi05MGFmLTJlZmY5N2YwOTRhYyJ9
The "Connect to EWS: SOAP header Action was not understood" error occurs when validating an Office 365 Organization
Challenge
When adding or editing an Office 365 organization, the following unexpected error occurs: "Connect to EWS: SOAP header Action was not understood".
Cause
The error may occur when establishing a connection to the Exchange Web Services (EWS).
Solution
As a workaround, you can temporarily assign a mailbox to your service account that is used to add or back up an Office 365 organization.
If you cannot assign a mailbox to your service account due to license limitations, contact Veeam Technical Support.
If you cannot assign a mailbox to your service account due to license limitations, contact Veeam Technical Support.
KB ID:
2988
Product:
Veeam Backup for Microsoft Office 365
Version:
3.x
Published:
2019-08-16
Last Modified:
2020-08-13
Couldn't find what you were looking for?
Below you can submit an idea for a new knowledge base article.
Report a typo on this page:
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Spelling error in text
Knowledge base content request
