How to Reset Password in Veeam Backup for AWS

KB ID: 3030
Product: Veeam Backup for AWS
Version: Any
Published: 2019-12-02
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

You may need to reset a password in Veeam Backup for AWS.

Solution

Make sure that the machine you are using for troubleshooting is in the list of allowed IP addresses in the Security Groups of your Veeam Backup for AWS server, then connect to the Veeam Backup for AWS server by the ssh client using the private key you have specified when deploying the server.

NOTE: You can find the name of the key in the Key pair name property located on the Description tab of your EC2 Instance. Consider checking the Lost private key file section below if you lost the private key.

To reset a password, you can use either a Linux or Windows desktop:
  • To connect to the Veeam Backup for AWS server from a Linux desktop, run the following command and enter Yes to connect to the specified server.
> ssh -i private_key.pem ubuntu@<DNS name or IP address of Veeam Backup for AWS server>
Once a connection is established, run the following command and enter a new password.
> sudo passwd <your username>
If you forgot the username, run the following command:
> sudo cat /etc/group | grep VEEAM_ADMINS
To finish the session, enter the following command.
> exit

More information

According to security practices of AWS EC2, you are allowed to download the private security key only once — that is, only after it has been created in EC2 Services / Network & security / Key Pairs. If such a key is lost, you will not be able to connect to the Veeam Backup for AWS server by SSH.

For more information on how to reset a key for the Veeam Backup for AWS Server EC2 Instance, see the Replace a Lost SSH Key Pair article.

 
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.