Unable to Add Workers to Bahrain or Hong Kong Regions

KB ID: 3106
Product: Veeam Backup for AWS
Version: 1.0.0.303
Published: 2020-02-13
Last Modified: 2020-08-13
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Challenge

When adding a worker instance to the Bahrain or Hong Kong regions, the following error occurs: "AWS was not able to validate the provided access credentials".

Cause

Veeam Backup for AWS uses the Global STS endpoint.

Solution

To add a worker to the Bahrain or Hong Kong regions, do the following:
  1. Open the IAM Console.
  2. Go to Account Settings > Security Token Service (STS).
  3. Set the Global endpoint to Valid for all AWS regions.
For more information about AWS Security Token Service, see this Amazon article.
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