How to merge Veeam Backup & Replication licenses

KB ID: 3116
Product: Veeam Backup & Replication | 9.5 | 10 | 11
Published: 2020-02-25
Last Modified: 2022-04-26
Languages: DE | IT
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

This article describes the process of merging licenses for Veeam Backup & Replication.

Cause

A license file installed to your Veeam software replaces the information from the previous license of that type. A merged license file allows for increased socket or instance capacity by combining licenses from multiple Support IDs.

Please note that the merged license key will use the earliest support expiration date of all product keys.

Solution

Merging License in Software

Starting with Version 10, Veeam Backup & Replication is designed to accept two separate license files; one for sockets and one for instances. If you have multiple licenses for either type, you must merge them via the Customer Portal before installation.

For more information on the built-in merge capability of Veeam Backup & Replication, please review the Merging Licenses section of the User Guide. As noted above, the built-in merge operation only allows one of each license type. There are also limitations on which license packages that may be merged.

Merging Licenses in Customer Support Portal

Merge Limitations

NOTE! Licenses can be merged only when they have the same:

  • Account Name
  • Product Name and Edition
  • Product Version
  • Licensing Terms
  • License Administrator
  • They must all be Active on Support

The License Administrator may obtain a merged license file by following the steps below.

  1. Log on to the Veeam My Account dashboard and go to License management >> Production Licenses (https://my.veeam.com/#/licenses/production)

  2. If company accounts are being managed by the same login, select the account for which the merge is being performed.
    User-added image

  3. Once the correct account is selected, all Production Licenses for that account will be visible. 
    User-added image

  4. To begin the merge process, click License merge:
    User-added image

  5. Then, select the products and respective licenses you want to merge.
    User-added image

  6. After the desired SupportID’s have been selected, click the Preview button to preview the new license information. There will be an option to choose which product version the license should be created for.
    User-added image


  7. After verifying the information in the preview and selecting the correct software version, click the “Merge Licenses” button to finalize the merge process. A pop-up will appear with the options to download the license or send a copy to the license administrator’s email.
    User-added image

More information

  • To revert the License Key merge operation, Customers may choose “Cancel merge” to destroy the merged license and revert to original product License Keys.
  • License Key split option on the Customer portal is available to select Customers only. Splitting licenses within one SupportID requires opening a licensing support case.
    https://my.veeam.com/#/open-case/step-1?type=1
  • Please note that the license auto-update feature does NOT correctly update merged licenses created on the license management portal. If you have enabled auto-update, disable it before installing a merged license from the license management portal.
  • More info about the merge policy in the EULA (1.11.2. License Key Merge)
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.