Veeam Agent backup job targeted at OneDrive fails with Key not Found

KB ID:
3139
Product:
Veeam Agent for Microsoft Windows
Version:
Published:
Last Modified:
2020-04-13

Challenge

A Veeam Agent backup job targeted at the Microsoft OneDrive cloud storage fails with the following error:
Key not found Failed to establish connection to OneDrive Agent failed to process method {Cloud.AddConnection}. 
User-added image

Cause

The issue occurs because of recent changes in the Microsoft Graph API.

Solution

To resolve the issue, apply the hotfix as follows:

  1. Download the hotfix.
  2. Stop the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and exit the Veeam Agent tray application.
  3. Rename the following files
    • C:\program files\Veeam\Endpoint Backup\Veeam.Backup.Core.dll into Veeam.Backup.Core_old.dll
    • C:\program files\Veeam\Endpoint Backup\x86\VeeamAgent.exe into VeeamAgent_old.exe
    • C:\program files\Veeam\Endpoint Backup\x64\VeeamAgent.exe into VeeamAgent_old.exe
  4. Go to the folder where the downloaded hotfix is located (step 1).
  5. Copy the files from the hotfix archive to the C:\program files\Veeam\Endpoint Backup. 
    • If you are working with the x64 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX64OS folder.
    • If you are working with the x86 OS, copy the Veeam.Backup.Core.dll file and all files from the ForX86OS folder.
  6. Start the Veeam Agent for Microsoft Windows service (VeeamEndpointBackupSvc) and the Veeam Agent tray application.

More Information

[[DOWNLOAD|DOWNLOAD HOTFIX|https://veeam.com/download_add_packs/backup-agent-windows/kb3139]]

MD5: 932fd6a11e3e6af71b3b0866587b1549
SHA-1: 4c59bd38f550d0a02b639f0d41a951ed5c802ead

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

Rate the quality of this KB article: 
5 out of 5 based on 1 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text:

Submit