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The Pensions Trust


Established in 1946, The Pensions Trust is one of the UK’s leading multi-employer occupational pension funds for the charitable, social, educational, voluntary, and not-for-pro!t sectors. More than 165 sta" members serve over 4,300 employer organizations with more than 140,000 members and pensioners.


Find a reliable backup and recovery solution for a VMware environment that doesn’t require extensive manual intervention


  • Increases backup speed by 98 percent
  • Ensures consistent and reliable backups
  • Requires much less space for backup storage

The Business Challenge

The IT infrastructure at The Pensions Trust is 95 percent virtualized. There were nearly 35 physical servers before the VMware consolidation began, and now there are six. Four of them host 35 virtual servers, and the other two host 60 virtual desktops. With so many “eggs” in relatively few “baskets,” ensuring consistent, reliable backups of the virtual environment is especially important.

Darren Bull, Business Support Manager for The Pensions Trust, and his team implemented a !rst-generation backup and recovery tool for the virtual servers that appeared to work for a while. “Then each revision of the product deteriorated,” he explained. “That meant we were constantly monitoring backups because they failed continually, which took a tremendous amount of extra time—both at work and into the evenings. I had to log on from home every night to check backups because they were always failing.”

The Veeam Solution

Darren and his team chose Veeam Backup & Replication to replace the previous product. “Veeam is totally brilliant,” he explained. “To start, it’s much faster than what we used to use. I can back up the 800 GB main !le server in 10 minutes; the other backup system took eight to nine hours to do the same job, if it worked at all.”

While backup speed is important to Darren and his team, reliability is even more important. “I simply cannot believe how much di"erence there is between the two products, especially with regard to reliability. I used to spend countless hours monitoring and manually troubleshooting the old system because it continually failed. However, now that we use Veeam Backup & Replication, we all feel like a huge weight has been lifted.”

Veeam Backup & Replication also requires less backup storage space than the previous product. “There was no ‘self-cleaning’ with the other product, which meant we had to clean down the !le system each week—a process that could take seven to eight hours—and we could only do this on a Sunday when no backups ran,” Darren said. “Not only was this a laborious process, but it hardly freed up any space. Veeam uses almost half the space (55 percent compared to 98 percent with the other product), and no manual intervention is required. That’s a massive di"erence.”

Another major di"erence between Veeam Backup & Replication and the previous product is customer support. “Veeam is a breath of fresh air,” Darren said. “I !nd Veeam support to be very helpful because people actually answer my questions and don’t tell me to wait for the next version. I also like the Veeam forums, which include many contented customers because they did exactly what we did: they made the switch to Veeam.

The Results

Increases backup speed by 98 percent - With Veeam Backup & Replication, Darren and his team can back up the main !le server (800 GB) in 10 minutes. It used to take eight to nine hours with the previous backup product.

Ensures consistent and reliable backups - The IT team used to spend countless hours monitoring and manually troubleshooting the previous backup product because it continually failed. This included nights and weekends. Now that the team uses Veeam Backup & Replication, they feel like a huge weight has been lifted.

Requires much less space for backup storage - Veeam Backup & Replication uses almost half the backup storage space (55 percent) compared to the previous product (98 percent).

The Pensions Trust
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