The Electronic Government Authority (EGA) of Ras Al Khaimah was established in 2004 as the centralized provider of services such as IT operations, inventory management, asset management and maintenance, and support to various government departments within the Emirate.
“As we are responsible to ensure and provide IT infrastructure, i.e. 24x7 availablity of our mission critical servers and application for various government entities in Ras Al Khaimah the reputational and monetary impact of downtime will be significant.”
“Our earlier backup solution was designed for Physical Environment , which is not in sync with our current backup requirements. With Virtual Desktop Infrastructure (VDI) and VMs serving mission-critical applications- representing an incredible 95% overall virtualization- this was a major challenge that needed to be urgently addressed.”
EGA carefully evaluated the latest solutions from the market’s top vendors, including its incumbent provider. “Veeam stood out from both technical specifications and support requirements including the cost optimization opportunity for backup process. The Availability Suite was easy to deploy and manage, cutting down on operational as well as backup efforts of various stake holders. EGA ITSM Team.
Exponential growth in data has meant that today, Veeam is responsible for the availability of TBs of data. Features such as built-in deduplication and compression has meant that backups now take place faster and much more reliably than ever before.
The IT team was particularly impressed by the advanced monitoring and reporting capabilities Veeam’s solution offered. The team benefits from insightful alerts while detail, easy to understand reports facilitate smooth communication of backup statistics amongst the various stakeholders,vis-à-vis considering EGA’s distributed VM environment previously.
Instant VM Recovery® and Virtual Labs are the two features of Veeam solution that are of a particular importance for EGA. “With Instant VM Recovery, we can recover virtual application servers quickly, while Virtual Labs allows us to safely test and develop applications,” EGA ITSM Team. Last, but not least, the professionalism and support of the local Veeam team was simply unmatched.”