In Hanover County, safety is more than a top priority. Safety is a value that is incorporated into every operation and service protecting residents, employees and first responders.
Protecting data that underpins safety operations and services is crucial. For example, 911 data must be backed up and readily available so dispatchers can provide first responders with the most accurate, up-to-the-minute information to protect them and the people they’re helping.
“If data can’t be restored in real time, safety and security services would not be halted, but there might be a slight risk they’d slow down slightly — and that’s a risk no county wants to take,” said Lee Speeks, Senior Systems Engineer, Hanover County. “As soon as our previous backup solution showed signs of slower recovery, we looked for a replacement.”
In addition to real-time recovery, the IT Department wanted a versatile, easy-to-use solution providing ransomware protection and self-restore capabilities that could be delegated securely.
“When you work for a county, you wear many hats,” Speeks said. “I’m responsible for backing up the majority of our systems and applications but not all of them. We needed a solution that’s simple and intuitive because my teammates have to be able to jump in at a moment’s notice to troubleshoot issues. Two of the replacements we considered (Commvault and Veritas NetBackup) were not easy to understand or easy to use, but Veeam met every requirement, and it proved its value quickly.”
Hanover County deployed Veeam Data Platform – Advanced Edition, which features backup, replication, immutability, recovery and proactive monitoring and analytics. Speeks said when one of her teammates discovered a server had disappeared because its Secure Sockets Layer (SSL) certificate had expired, he used Veeam Instant VM Recovery to restore the server in seconds.
“This was a serious situation because our first responders need access to an internal website hosted on that server,” Speeks said. “Veeam restored it instantly so they never missed a beat. I’ve used a lot of backup solutions over the years, but this is the first solution that recovers in real time. Veeam Data Platform is also more sophisticated than other solutions, especially regarding self-restore and immutability, yet it’s so easy to use. Usability was the reason we deployed Veeam Backup for Microsoft 365 too. We wanted to back up users’ data in Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams based on our backup and retention schedule, not Microsoft’s, and we wanted real-time data restore without the additional cost.”