The business challenges
Connectivity is king in the car rental market. Gone are the days of waiting in
line for hours to rent a car. Online platforms let customers book rentals and
pay for them quickly and easily.
Online platforms aren’t the only driving force in the car rental market.
A penetration of smartphones and an increase in air travel also accelerate
global growth. The market is expected to reach an estimated $120 billion by
2025 according to the Car Rental Industry Report.
Hertz Israel reaps the benefits as the market grows. Each year the franchise
rents upward of 500,000 vehicles at 19 locations staffed by professional
and experienced teams. To fulfill customers’ needs and requirements, these
teams must have access to the IT systems supporting car rental, including
a customer relationship management (CRM) database, web servers and an
enterprise resource planning (ERP) system. Microsoft SQL Server and Oracle
underpin most systems.
“Our challenge was ensuring availability of critical systems,” said Asaf Frid, IT
System Manager at Hertz Israel. “Our legacy solution was slow to back up our
virtual machines (VMs), and recovery was unreliable. We didn’t have granular
recovery, so recovery was slow too, and it was impacting the business.”
The legacy offering didn’t provide a suitable disaster recovery (DR) solution
for business continuity (BC), so the IT team used VMware Site Recovery
Manager (SRM) for replication. Frid said SRM worked well, but the team
knew there was one solution that could do it all — backup, recovery,
replication and DR — faster and easier.
“We need to keep our critical systems available so the business can move
forward,” Frid said. “Without that level of data protection, we risk customer
satisfaction and revenue.”
The Veeam solution
Hertz Israel replaced both solutions with Veeam® Backup & Replication™. Veeam fuels a
dynamic DR and BC strategy, backing up 83% faster and recovering 92% faster. Veeam
also saves 500 hours in backup management time and 25% in IT costs each year.
“People ask me to explain the difference between legacy backup and Veeam,” Frid
said. “It’s like riding a bike when you could be driving a Rolls Royce. The benefits
Frid said Veeam provides functionality that wasn’t available in the legacy solution,
beginning with faster backup. Faster backup enables more frequent backup,
giving the IT team additional recovery points. Frid said recovery is faster too, and
since Veeam offers granular recovery, the team will spend less time recovering
individual items in SQL and Oracle. Veeam Explorers™ for Microsoft SQL Server
and Oracle restore and export databases from backups.
“In a disaster situation, we know we can fail over to a replica at our DR site, fail
back to our production site and restart the business quickly,” Frid said. “I don’t
know what we’d do without Veeam.”
Veeam backs up 30 TB across 100 VMware vSphere virtual machines on-premises
for fast, local recovery and off-premises for DR and BC.
“Life changes when you deploy Veeam,” Frid said. “It’s simple to implement and easy
to manage, saving 500 hours in backup management time each year. Time is money.”
Veeam saves on IT costs too. Legacy backup required agents to protect VMs, but
Veeam did not, saving 25% each year.
“It’s fantastic software,” Frid said. “There’s nothing on the market like Veeam.”
- Protects all critical IT systems supporting vehicle rental
“Veeam is much more than a backup solution — it’s a market leader in DR and BC
solutions,” Frid said.
- Increases backup speed by 83% and recovery speed by 92%
“Backing up 1 TB with our legacy solution took over two hours which was
insane,” Frid said. “Backing up 1 TB with Veeam takes one hour. Recovery is
quicker too. Recovering several VMs with the legacy solution took one hour but
recovering those same VMs with Veeam takes minutes.”
- Saves 500 hours in backup management time and 25% in IT costs annually
“Each morning Veeam sends us an email with backup logs,” Frid said. “We see
that VMs have been backed up, so we get on with our day. With legacy backup,
we had to spend a few hours rerunning failed backups — when we could have
been working on other projects. We save time another way. Veeam didn’t require
agents like legacy backup, so we don’t have to spend time updating them.
Agents are time-consuming, and they’re expensive.”