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Instant VM Recovery: Sit Back, Relax and Watch it Happen

The Business Challenge

In 2007, the IT team at MCMC began working with Presidio Networked Solutions to virtualize its infrastructure. Today, nearly 100 percent of the infrastructure is virtualized on VMware vSphere and includes all mission-critical systems, such as Microsoft Exchange Server, SQL Server and file, web and email servers. Only MySQL Server remains on physical hardware. The IT team oversees 150 virtual machines (VMs) and supports nearly 1,000 users.

When Ben Sheets, VMware and Microsoft Administrator for MCMC, and his colleagues grew tired of dealing with a complicated and unreliable backup tool for their VMs, they began searching for alternative solutions.

“We wanted a dependable and easy-to-use backup product that would help us meet two major goals: instant recovery of VMs and instant recovery of files,” he said. “We researched several legacy backup solutions, and then we came across Veeam® Backup & Replication™ and quickly realized we had found our answer. Not only did Veeam win several Best of VMworld awards in 2010 and 2011, it also received lots of positive reviews from users on forums. It looked like solid software, so we gave it a shot, and it worked perfectly. When you find something great, you stop searching.”

Betsy Topel, Practice Manager, Data Center Software Solutions for Presidio Networked Solutions, said she and her colleagues hear similar accolades about Veeam Backup & Replication from their other clients too.

“Veeam Backup & Replication was built for the virtual world, which means it’s a much more elegant and intuitive solution than others on the market,” she explained. “Plus, Veeam combines backup and replication in a single product, making it cost-effective. When you combine excellent value with ease of use, our clients win every time with Veeam.” 

The Veeam Solution

Sheets said he and his colleagues achieved their goals quickly and easily with Veeam Backup & Replication: instant recovery of their VMs and files.

“Veeam’s Instant VM Recovery lets us restore a VM directly from a backup in just a few clicks,” he said. “Anyone in IT knows that when you’re in a disaster situation, having an easy-to-use product is really important because it reduces stress and anxiety in an already nerve-racking situation.”

Veeam Backup & Replication provides image-based backups that allow for quick recovery of an entire VM, file or application item. While Veeam’s Instant VM Recovery is a key capability for MCMC, Sheets said the IT team’s favorite functionality is Instant File-Level Recovery.

“Even if you only do a single file restore each year, Veeam is worth it,” he said. “When the VP or CFO needs a critical file, you can trust Veeam to help you find it fast. Instant File-Level Recovery makes our lives easier and stress-free, and it also helps us achieve HIPAA and Homeland Security compliance because it enables us to recover all virtualized data quickly. Before we deployed Veeam Backup & Replication, filelevel recovery could take 24 to 36 hours. With Veeam, it takes just a few minutes.”

MCMC is eager to upgrade to the next version of Veeam Backup & Replication because file-level recovery will be even faster and easier with 1-Click File Restore, which takes Veeam’s Instant File-Level Recovery to a new level by reducing the number of steps from several to one. Sheets and his colleagues will be able to restore Windows guest files back to their original location directly from file search results in the Veeam Enterprise Manager web UI (note: 1-Click File Restore requires the Enterprise Edition of Veeam Backup & Replication).

“I have a long history of working with backup software, and I’ve lived through the nightmare of disaster recovery,” Sheets continued. “Veeam’s functionality is amazing, and the product is 100 percent dependable. In fact, it’s been so reliable that I’ve never had to seek customer support. That’s what I love about Veeam. It’s that solid.”

Topel agreed. “We don’t get calls from our clients about Veeam Backup & Replication because it’s a rock-solid solution that does what it promises to do. Veeam makes everything less stressful for everyone involved.”

The Results

Restores an entire VM from a backup in minutes Veeam Backup & Replication lets the IT team at MCMC run a VM directly from a compressed and deduplicated backup file, eliminating the need to extract the backup and copy it to production storage. Sheets and his colleagues simply start the VM from the backup in their production environment.

“The time savings with Veeam’s Instant VM Recovery is incredible,” Sheets said. “It’s like night and day when you compare it to our previous backup solution. Before Veeam, a full VM restore took well over an hour, and I was nervous the whole time because I worried about failure. Now it takes minutes with Veeam. I just sit back, relax and watch it happen.”

Improves file-level recovery time by 99 percent Before the IT team installed Veeam Backup & Replication, restoring a file could take 24 to 36 hours if a team member had to retrieve tapes from an offsite location to locate the file and then rebuild the VM. With Veeam, it takes a few minutes. “With 1-Click File Restore in v6, this process will be even faster and take just a few seconds,” Sheets said. “Veeam works in such a logical way.”

Helps ensure HIPAA and Homeland Security regulatory compliance
Veeam’s Instant VM Recovery and Instant File-Level Recovery help MCMC comply with HIPAA and Homeland Security regulatory requirements because they give the company fast, reliable access to all virtualized data. Sheets and his colleagues plan to take advantage of another Veeam capability for regulatory compliance: SureBackup™. This feature will allow them to automatically verify the recoverability of every backup of every VM every time.

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Established in 2003 and headquartered in Boston, MCMC LLC provides customized managed care and integrated service programs through its proprietary applications for insurers, claims administrators and self-insured entities in workers’ compensation, disability, group health, auto and general liability markets.


Find an intuitive and easy-to-use backup solution that instantly recovers a VM.


  • Restores an entire VM from a backup in minutes
  • Improves file-level recovery time by 99 percent
  • Helps ensure HIPAA and Homeland Security regulatory compliance

About Presidio:

Presidio designs and delivers purpose-built IT solutions and services to help its clients solve their most challenging problems and achieve extraordinary success. With 1,800 IT professionals and 45 offices located throughout the United States, Presidio focuses on data center virtualization, collaboration, security, mobility, contact centers and network infrastructure. The company serves both commercial and public sector clients and offers a full suite of professional, managed and hosted IT services that address the complete technology lifecycle. For more information, visit
Please rate how helpful this article was to you:
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