The business challenges
Maintainer has been ‘Crafting a Legacy of Premium Truck Bodies’ for 45 years.
The company customizes and builds trucks for a variety of industries
including construction, agriculture, mining, propane, utility, railroad,
and for the government. Customers choose Maintainer because its trucks
are designed to handle the toughest work environments and meet the
highest quality standards, frequently exceeding the most discriminating
Designing and building the best custom trucks in the industry requires
dedicated employees and intellectual property spanning nearly half
a century. It also requires proprietary IT systems such as our ERP system for
enterprise resource planning, our customer relationship management and
configuration and design software, which connects the entire production
process, from sales to design, to manufacturing.
“Making sure these systems and their data are backed up, secure and available
is critical to manufacturing trucks that match customers’ specifications,” said
Clark Davidson, IT Lead Specialist at Maintainer. “If we experience a disaster
situation and can’t recover quickly, the business could suffer.”
Maintainer did experience a disaster situation, but the business did not
suffer. Ransomware hit shortly after the IT team began a test deployment
of Veeam. The first virtual machine (VM) Veeam backed up ran file servers
containing intellectual property. To be safe, the team backed up that
same VM with a different system — the legacy solution that had been
annoyingly slow to recover.
“Ransomware encrypted data on that VM, so we tried recovering it with our
legacy system, but the process was a nightmare and failed,” Davidson said.
“Recovery with Veeam was fast and easy — and that’s just one reason I’m
totally sold on Veeam.”
The Veeam solution
Veeam Availability Suite™ helps Maintainer ensure the IT systems and
data that support truck design and manufacturing are backed up, secure
and available. Veeam protects against ransomware, delivers continuous
data protection (CDP) and helps the company follow the 3-2-1-1-0 Rule (3
different copies of data on 2 different media with 1 copy offsite and 1 copy
that is air-gapped, immutable or offline and 0 backup recovery errors).
“Manufacturing high-quality, custom-built trucks requires comprehensive
data protection, and that’s what Veeam provides — from ransomware
protection to CDP,” Davidson said.
Here’s how: Veeam backs up nearly 9 TB of data across 45 VMware
vSphere VMs on-premises and off-premises to disk and tape. Backups are
safe from ransomware in immutable, hardened Linux repositories that
prevent encryption as well as malicious edits or deletion. Veeam CDP
provides additional resiliency by enabling recovery to any point in time.
This is particularly advantageous for tier 1 workloads that must remain
available for business continuity.
“Veeam gives us peace of mind knowing backups are safe and data can be
restored fast,” Davidson said. “It feels like a huge weight has been lifted off
Davidson said Veeam monitoring, reporting and capacity planning are also
important. Deep visibility into the entire IT infrastructure helps Maintainer
proactively resolve issues before they escalate into problems that might
harm the business.
“Veeam keeps track of CPU, RAM and disk usage and space, which is
especially helpful when backups hit at the busiest time of the workday,”
Davidson explained. “Veeam makes sure backups continue as usual, with no
impact on the business.”
Davidson said Veeam technical support is helpful too.
“Veeam’s support is top notch — it’s very rare that I have to wait for answers
to my questions. Everything is easy with Veeam, from the product itself to
- Recovers the ransomed file servers quickly and easily
“In today’s world, it’s not ‘if’ ransomware will occur — it’s ‘when’
ransomware will occur,” Davidson said. “When we were hit with
ransomware, we were glad we were using Veeam.”
- Protects all IT systems and data supporting truck manufacturing
Maintainer’s competitive advantage is building custom-designed
trucks that meet the highest quality standards and exceed customers’
expectations. Veeam helps Maintainer make sure manufacturing
continues without a hitch.
- Provides continuous data protection and follows the 3-2-1-1-0 Rule
Veeam CDP eliminates downtime and data loss for Maintainer’s
tier 1 workloads, while hardened Linux repositories make backups
immutable from ransomware.