There is no room for error in public records.
For Nationwide Title Clearing, Inc. (NTC), that mantra is central to its mission of service to the residential mortgage industry. NTC is committed to providing the highest level of accuracy to clients. NTC helps them comply with laws and regulations to protect homeowners and preserve the nation’s land records.
This is why precision is key to NTC. Time is of the essence as well. To maintain a competitive advantage in the industry, NTC must meet tight, time-driven SLAs with clients. Failing to meet SLAs puts NTC at risk for losing clients and thus revenue.
NTC built extensive quality-assurance checkpoints so it can stand behind its work with confidence. One of those checkpoints involves data. If data isn’t available 24/7, meeting SLAs becomes challenging. NTC sought a solution to ensure data is available at all times.
Veeam® Backup & Replication™ did more than deliver 24.7 Availability of data to help NTC meet SLAs with clients. Veeam also paved the way for a stronger, more powerful disaster recovery (DR) strategy, giving NTC the confidence and fortitude to create a SaaS offering for clients. Not only does the new offering give clients additional resources for maintaining accuracy and regulatory compliance in the residential mortgage industry, SaaS also provides NTC with a new revenue stream.
“One of my first goals when I joined NTC was designing a more robust DR plan to ensure business continuity in the event of unforeseen emergencies,” said Ron Kimmell, Vice President of Technology at NTC. “Veeam paved the way for our new DR plan with 24/7 Availability. In the event of a natural or manmade disaster, Veeam will restore our systems quickly to protect the business. Veeam gives us tremendous piece of mind, and that’s what gave us the confidence to provide clients with SaaS. With Veeam, we know we can recover the system in minutes.”
Kimmell is referring to Instant VM Recovery®. Veeam restores virtual machines (VMs) running key systems from backups and replicas quickly. How does NTC know backups and replicas are restorable? SureBackup® and SureReplica automatically test them and verify their recoverability.
Veeam also helped NTC improve recovery point objectives (RPOs) and recovery time objectives (RTOs). Veeam integrates with Nimble storage (NTC’s primary storage), which enables NTC to backup and replicate from Nimble storage snapshots every 15 minutes. RPOs decreased from 72 hours (with legacy backup) to 15 minutes with Veeam. Veeam’s high-speed recovery features helped NTC reduce RTOs from four hours with legacy backup to minutes with Veeam.
“Veeam minimizes our risk for downtime significantly—one hour of downtime could cost the company tens of thousands of dollars,” Kimmell said. “Veeam also saves us 40 hours each month. We use that time to work on data center projects that will benefit the business, such as converting our remaining physical servers to VMs. Transitioning 16 physical servers to three VMs saves the company $60,000 a year.”
Kimmell and his colleagues use their time well. Within one year, NTC jumped from 50 percent virtualization to 90 percent. Veeam supported NTC’s digital transformation by ensuring fast, reliable backup, replication and recovery along the way. Veeam also saved the day twice.
The first time occurred after the IT team accidentally corrupted the electronic mailbox of NTC’s Chief Security Officer. The team used Veeam Explorer™ for Microsoft Exchange to restore the mailbox in minutes. The second time occurred when a developer deleted code but then realized he needed it. The IT team used Instant Filelevel Recovery to restore the code in minutes.
“In both save-the-day scenarios, recovery with legacy backup would have taken hours rather than minutes with Veeam,” Kimmell said. “How do you tell your CSO to wait hours while you recover his mailbox? How do you tell a developer you can’t recover the code he worked on for days? We’re glad we didn’t have to.”